SENIOR CUSTOMER SALES & SERVICE AGENT

؜ - ؜Cairo ؜ -

Job details

Job Purpose: To provide the highest level of service in order to sell Emirates
airline tickets and services and to assist customers with managing their
travel plans. Assist Team Leader and support Customer Service & Sales Agents.
Work as part of a team to achieve individual, station and network Commercial
objectives.
Qualifications & Experience: Commercial/Sales.Other : ‎3+ Years : Educated to
at least GCSE or A Level standard or equivalent. Experience in a contact
centre or reservations office environment within the airline or travel
industry. Knowledge/skills: Knowledge of contact centre and airline/travel
industry procedures and methodology. Knowledge of standard Fares and
Ticketing, Skywards and relevant reservations systems. PC based skills to
operate Windows package including Microsoft Word/ Excel/ E-mail. Other
languages besides English: As some Contact Centres deal with multi - lingual
calls, fluency in a required language will be advantageous. Candidate should
have the right to work & live in Egypt

Job Summary

  • Advertiser: The Emirates Group
  • Announcement date: 23/08/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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