Compliance coordinator

Date: ‎07-Jul-‎2022
Location: Cairo, Middle East and North Africa, EG
Company: British Council
The British Council builds connections, understanding and trust between people
in the UK and other countries through arts and culture, education and the
English language. We work in two ways - directly with individuals to transform
their lives, and with governments and partners to make a bigger difference for
the longer term, creating benefit for millions of people all over the world.
We help young people to gain the skills, confidence and connections they are
looking for to realise their potential and to participate in strong and
inclusive communities. We support them to learn English, to get a high-quality
education and to gain internationally recognised qualifications. Our work in
arts and culture stimulates creative expression and exchange and nurtures
creative enterprise. We connect the best of the UK with the world and the best
of the world with the UK. These connections lead to an understanding of each
other's strengths and of the challenges and values that we share. This builds
trust between people in the UK and other nations which endures even when
official relations may be strained. We work on the ground in more than ‎100
countries. In ‎2019-‎20 we connected with ‎80 million people directly and with
‎791 million overall, including online and through our broadcasts and
publications.
R ole Purpose

To provide professional advice and support to exams operations in Egypt in the
achievement, monitoring and embedding of Quality and Compliance Assurance
(QCA), IELTS and other awarding body standards. The focus will be on
supporting Operations in navigating a path through them to advise on
appropriate solutions to target improvements and manage risk and to support
the centre on effective implementation of action points arising from Exams
reviews.

Main Accountabilities:

Consultancy, analysis & problem-solving

• 
  

  Undertake a number of full QCA reviews on behalf of operations (i.e. self-assessments), providing clear, prioritised recommendations to support exams operations to both ‎1) increase compliance and ‎2) mitigate any identified risks.

  
  


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  Support and guide exam colleagues with carrying out self-assessments. Providing ongoing guidance and updates to exam colleagues regarding QCA standards, requirements and risk mitigation.

  
  


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  Support on following up on Team Action Plans to ensure timely meeting of deadlines to actioning.

  
  


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  Undertake spot checks, upon assignment, for example of test day procedures, according to need and in agreement with Country Exams Compliance Manager.

  
  


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  Support Country Exams Compliance Manager in building colleagues' capability both in Egypt, in particular with reference to the understanding, and embedding, of Exams standards. Training may be delivered through a mix of telecoms, webinars and face to face.

  
  


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  Provide key stakeholders with regular updates and/or tailored reports and findings on quality and compliance status, progress and issues ensuring risks are reported/escalated to Country Exams Compliance Manager in a timely manner.

  
  


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  Support Country Exams Compliance Manager with incident/malpractice investigations.

  
  

Internal customer focus

• Build an in-depth understanding of the specific operational context, opportunities and challenges facing Egypt operations, to ensure that support provided is based on informed insight into the business and operating context.

Service improvement

• 
  

  Under the direction of Country Exams Compliance Manager, contribute to the maintenance and improvement of Compliance standards, procedures and processes to ensure that they are aligned with changing Exam Board standards and best practice, ensuring the needs of Egypt working context in particular is promoted.

  
  


• 
  

  Support the communication and roll out of changes to QCA, IELTS and Awarding body standards, processes and procedures with operation teams.

  
  

About You (essential requirements for the role):

• 
  

  B2 written and spoken English

  
  


• 
  

  Relevant working experience for ‎2 years in a similar environment

  
  


• 
  

  Experience in identifying and minimizing risk

  
  


• 
  

  Experience in compliance environment

  
  


• 
  

  Excellent communications and stakeholder relationships skills

  
  


• 
  

  Excellent Report writing skills

  
  


• 
  

  Track record of working in a tightly controlled process driven environment

  
  

Desirable requirements for the role

• Knowledge of QCA


• Working in a challenging environment operating against tight deadlines


• Experience working in Exams' environment

Further Information

• Role: Exams Compliance Coordinator


• Number of positions: ‎1


• Pay Band: ‎4/H


• Location: Cairo, Egypt


• Contract type: One Year Fixed Term Contract


• Other requirements: This role is open to candidates who have the legal right to work in Egypt


• Closing Date: 23July ‎2022 (‎23:59 Gulf Standard Time)
  It is advisable to apply in advance to avoid any technical issues at the
  last moment. Please note that all applications should be submitted in
  English.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and
adults who we work with.

We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article ‎19, UNCRC (United
Nations Convention on the Rights of the Child) ‎1989.

Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.

If you have any problems with your application please email
[email protected]

Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.