Account Manager- Customer Connect

Arabic Speaker
You will be responsible for maintaining deep customer relationships to drive
account revenue retention and growth. By collaborating with internal partners,
the Account Manager delivers exceptional service and a valuable solution. The
position will manage a defined book of business-aligned by customer segment
within geography and will be accountable for the commercial close of all
deals. You will also open up larger solution opportunities and introduce
Solution and Proposition Sales.
What will you be doing?
* Demonstrate a deep understanding of the customer decision maker's strategies, priorities, and needs.
* Maintain solid knowledge of Refinitiv propositions to initiate conversations and raise interest.
* Build and embed a long-term trusted advisor relationship within assigned accounts.
* Drive growth by expanding Refinitiv footprint within their accounts.
* Focus on maintaining overall customer engagement and expanding and retaining managed net revenue.
* Lead all commercial activities within accounts, owning the end to end customer relationship
* Drive efficiency in account administration (especially for lower value and growth potential accounts).
* Manage internal and external partners and maintain networks to negotiate and close deals.
* Accountable and responsible for simple order taking.
* Emerging & Growth Model.
* Manage an assigned Growth accounts book on a proactive basis.
* Account Managers may also manage a pooled book of accounts on a reactive basis.
* All Account Managers in Emerging and Growth segments are in charge of revenue retention (primarily), sales, and administration of their accounts.
What are we looking for?
* Good knowledge of the financial markets
* Fantastic relationship building skills.
* Sophisticated selling skills(identify, develop and articulate a complex proposition/consultative selling).
* Strong negotiation skills.
* Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
* Problem-solving skills: the ability to understand, articulate, structure, and solve client needs
* Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
* Ability to collaborate with account team
* Relevant experience in applicable industry and knowledge of customer workflow is a plus
* Customer relationship management is required across various levels within the matrix.
Why Join Us?
* A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with ‎300 years heritage and ‎25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme
* Constant Learning: ‎90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
* Professional Development: Quarterly Connects to ensure you meet your Goals & Objectives
* Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance
* Make An Impact: ‎2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising
At LSEG, we believe that creating a diverse and inclusive organisation is
fundamental to the way we deliver on our promise of creating essential
partnerships and open opportunities. Our open culture is central to how we
deliver our purpose - driving financial stability, empowering economies and
enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of
‎25,000 people across ‎70 countries. However, we will value your individuality
and enable you to bring your true self to work so you can help enrich our
diverse workforce. You will be part of a collaborative and creative culture
where we encourage new ideas and are committed to sustainability across our
global business. You will experience the critical role we have in helping to
re-engineer the financial ecosystem to support and drive sustainable economic
growth. Together, we are aiming to achieve this growth by accelerating the
just transition to net zero, enabling growth of the green economy and creating
inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare,
retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not
discriminate on the basis of anyone's race, religion, colour, national origin,
gender, sexual orientation, gender identity, gender expression, age, marital
status, veteran status, pregnancy or disability, or any other basis protected
under applicable law. Conforming with applicable law, we can reasonably
accommodate applicants' and employees' religious practices and beliefs, as
well as any mental health or physical disability needs.
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