Lubricants Technical Advisor

The Role

Are you intrigued by technical knowledge for Shell products and services? Do
you look for innovative solutions for Shell customers? Then join our exciting
B2B growth journey to influence our customers choice
**Where you fit In**
Strong technical capability is considered one of the main drivers for the
lubricants business especially as our customers face new rising challenges
with an increased demand for lowering their total cost of ownership.
Should you choose to join, you will be joining a dynamic, strategic, and
action-oriented team. You will be working with the full team of Shell
Lubricants Egypt be it the marketing, sales, LSC, CO, channel, pricing and all
other colleagues to deliver on the opportunities that you will uncover from
the insights at hand in addition to engaging with our distributors, key
customers and partners.
**What 's the role?**
In your role as the Lubricants Technical Advisor (LTA) you will use your
techno-commercial skills to provide support on highly complex technical issues
to key accounts for business retention, securing close top partnership with
key customers and prospects at high level as well as with their key
stakeholders through differentiating offers and solutions
* Provide front line technical support to direct top customers and prospects (Platinum, global priority OEM) and sales staff including problem solving, troubleshooting and application advice of all front line technical issues
* Secure close good relationship with key customers and prospects at high level as well as with their key stakeholders, enhancing the use of the Shell lubricants portfolio in order to best exploit the technical attributes of Shell products and services to commercial advantage and to trouble shoot any technical issues
* Manage personally any complex complaint or issue coming from key customers (Platinum, global priority OEM) providing satisfying customer solution and clear constructive feedback internally as good learning case
* Thanks to own high technical, overall sector product/application/process expertise, be able to deliver valuable input and Shell product and services selection to key customers, in order to improve sensitively their production process, increasing Shell Technology image and business opportunity
* Provide HSSE, Occupational Health, safety and product disposal advice to key customers and front line sales, in line with local legislation requirements. Actively keep up to date with changes in legislation
* You also will drive top and bottom-line growth through deep involvement in key account prospecting and cross/up selling activities with a premium acceleration focus providing the right claims and reasons to believe
* Work closely with local sales and global accounts who have the 'ownership' of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy. Carry out joint and solo visits (with knowledge of sales force) to new and existing customers providing technical proposals/assistance to generate sales opportunities, with both existing and new products
* Drive x/up-sales opportunities through developing and delivering appropriate lubricants training to direct Sales/Marketing staff to develop their expertise, as well as tailored training packages for Gold/Platinum Customers where required
* Develop and deliver appropriate lubricants training to direct Shell Sales staff to develop their product-application-services expertise
* Exploiting the use of Sales First tools through integrated T-SPANCOP with Sales one and delivering DVRs according to global needs and guidelines in order to provide proven Technology Leadership or Value Led examples
* You will be part of the services monetization journey by introducing and growing our technical services as a new revenue stream through our current active CVPs in addition to creating new ones to expand our services portfolio
What we need from you
This role is a very dynamic with a requirement for strong sector / application
technical knowledge in addition to a strong commercial acumen to be able to
utilize your experience to impact business growth. innovation, key
stakeholders ' management skills are also needed to run our technical plan
The following is a list of skills the successful candidate should have
* Good Sector and application technical knowledge to be able to understand customer`s critical needs
* Evidence for good commercial acumen
* Self-committing, balancing own learning from others internally and giving technical support externally
* Having the ability to distil complex information and to communicate clearly and concisely to others
* Managing relationships with key customers and their stakeholders
* Delivers results - accountability. Clear results orientation and capacity to manage self-performance
* Competence in problem solving, good decision-making skills and ability to find solutions to day-to-day issues
* Able to maintain high volumes of contacts, with quick and accurate turnaround time
* Demonstrates interpersonal sensitivity and communication (written and verbal) skills
* Solution development and creative problem solving
* Successful integration for collaborative development and implementation with global, regional & local teams.
An innovative place to work
Join us and you 'll be adding your talent and imagination to a business with
the ambition to shape the future - whether by investing in renewables,
exploring new ways to store energy or developing technology that helps the
world to use energy more efficiently, everyone at Shell does their part.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds
and make sure every voice is heard. Here are just some of the ways we are
nurturing an inclusive environment - one where you can express your ideas,
extend your skills and reach your potential…
* We are creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
* We are striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
* We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
As an equal opportunity employer, combining our ideas through a creative,
collaborative environment and global operations - we have developed and will
continue to nurture a unique workplace with an impressive range of benefits to
ensure that joining Shell is an inspired and rewarding career choice for
everyone.

Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the
right to do so at any time, including prior to the advertised closing date.
Before applying, you are advised to read our data protection policy. This
policy describes the processing that may be associated with your personal data
and informs you that your personal data may be transferred to Royal
Dutch/Shell Group companies around the world. The Shell Group and its approved
recruitment consultants will never ask you for a fee to process or consider
your application for a career with Shell. Anyone who demands such a fee is not
an authorised Shell representative and you are strongly advised to refuse any
such demand. Shell is an Equal Opportunity Employer.