Housekeeping Manager

Posting Date Jun ‎27, ‎2022
Job Number ‎22107580
Job Category Housekeeping & Laundry
Location Marriott Mena House Cairo, ‎6 Pyramids Road, Cairo, Egypt, Egypt
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Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health
Club and, if applicable, Laundry. Directs and works with employees to verify
property guestrooms, public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎2 years experience in the housekeeping or related professional area.
OR
* ‎2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets
* Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
* Inspects guestrooms on a daily basis.
* Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
* Inventories stock to verify adequate supplies.
* Supports and supervises an effective inspection program for all guestrooms and public space.
* Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
* Verifies all employees have proper supplies, equipment and uniforms.
* Communicates areas that need attention to staff and follows up to verify understanding.
* Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
* Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities
* Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
* Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
* Schedules employees to business demands and for tracks employee time and attendance.
* Verifies employees understand expectations and parameters.
* Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
* Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
* Observes service behaviors of employees and provides feedback to individuals.
* Verifies employee recognition is taking place on all shifts.
* Participates in an on-going employee recognition program.
* Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
* Participates in employee progressive discipline procedures.
* Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service
* Sets a positive example for guest relations.
* Understands the brand's service culture.
* Participates in the development and implementation of corrective action plans to improve guest satisfaction.
* Empowers employees to provide excellent customer service.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Responds to and handles guest problems and complaints.
* Strives to improve service performance.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.