Supervisor Dispatching

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summary
Creating an inspiring team environment with an open communication culture,
getting the maximum potential out of our leaders and front line heroes,
empower them and develop their skills, and help us to accommodate the mindset
of performance-oriented function through our values, fairness, transparency,
utilization, development, routines, and dynamicity.
What's on your plate?
* Ownership in driving process alignment and creation of workarounds
* Examine data to identify trends and performance improvement opportunities
* Achieve our targets by driving the team 's mindset towards the company's values and strategy
* Share status updates of the operations with upper management and set action plans for improvements
* Regular coachings to the team to deliver world-class experience to our customers, riders, and vendors
* Managing conflicts and negative behaviours in a constructive way
* Ensure maximum support to logistics teams in all countries and process alignment and improvement
* Finding ad-hoc solutions when it comes to the handling of business critical situations (force majeure, shortage of drivers, technical issues, etc.)
* Team skills development
* Build a strong relationship with the stakeholders
* Participating in and contributing to the promotion of the company 's culture and encourages top performance and high morale

What Do We Request?
* Minimum ‎6 months team lead experience in the Dispatch team
* You are highly motivated to own projects work independently
* It is an easy thing for you to read and evaluate reports and drive improvements
* You are able to align the business needs and the team member 's wishes
* You are capable of using Microsoft Office products
* Strong leadership and communication skills
* Bachelor 's degree is a must