Mob Internet Changes, Rollout Supervisor

**Role Purpose

**

Accessing the changes for mobile internet nodes and SPOC with SDM/Planning
teams
 2nd eye with SDM teams for changes impacts
 Supporting new nodes and capacities rollout
 Assign the right resources for night activities, ensure the rollback, change
management rules are fulfilled
 Ensure all changes have rollback to be implemented within ‎30 minutes, and
ensure minimum customer impact
 Ensure Implementing all configuration changes on all relevant nodes,
following SM guidelines.
 Ensure Acceptance and testing for new nodes & services implemented.
 Manage Implementing S/W corrections/patches and upgrades for all relevant
nodes & services.
 Interfacing and communicating with vendors, to track and follow up for the
escalated problems.
 Leading Technical war room for support issues as well as customer complaints
 2nd Line Technical support for Data services, Mobile internet, and
supporting relevant teams.
 Troubleshooting & problem analysis/solving for Data services and handling
nodes, providing RCA and preventive actions.
 Ensuring Highest Quality of service delivered to customers.
 Applying relevant appropriate preventive actions to keep target network
availability.
 Following agreed upon procedures and processes in all team activities.
 Building highest technical skills.
 Team Technical reference

Job Responsibility

Key accountabilities and decision ownership:
* Changes vs incidents
* Changes vs customer complaints
* Automation %
* Follow up major network activities to ensure fault free operation during different project phase.
* Handling emergencies related to Mobile Internet & Data services.
* Adherence to Preventive / Proactive maintenance activities plans.
* Adherence to work procedures & security requirements.
* Proper reporting for all activities and incidents.
* Ownership and handling for all Data services that we offer to our customers to ensure the best customer experience
* Predictive maintenance & Digitization: Building the data models to enable the predictive maintenance tools as well as using the robotics to reduce time to market
* Mobile data Network Operations quality assurance and Improvement (KPI reporting and implementation of improvement plan)
* Nodes Support: Providing ‎24/‎7 Support, problem handling & resolution, and knowledge transfer to first line teams
* Preventive maintenance: Ensure proper proactive measures are in place for all issues affecting Data Services, with periodic testing
* Vendor Management: Getting the best value out of our partners, challenging support contracts negotiations, managing all support cases, emergency handling and nodes roadmap
* Nodes availability: challenging MTTR for incidents, and providing/maintaining nodes availability measurement capability
* Implementing all configuration changes on all relevant nodes, following SM guidelines.
* Acceptance and testing for new nodes & services implemented.
* Leading SW digitization in MI team

Key performance indicators:
* Nodes Availability target
* Incident Resolution Time (MTTR),
* Number of incidents by priority
* Trouble ticket & change requests