UC POCM manages provisioning orders for access numbers, DDI ranges, and
Portability orders raised by UC Project Managers or Backbone team for internal
migration.
He/She works closely with Field Engineers, Local providers, Implementation
Teams, UC PMs, Process Owners and Product Managers.
He/She operates using Digital tools like BTD, Loran and CCA Online and also
internal Tools ( LOIS, Sesam, GINI, Ocean, Flip.. ).
Key Tasks and Responsibilities:
* Manage new stock (CCA and BT LVS) and porting orders for UC customers using appropriate ordering tools and databases.
* Manage the physical cancellation of access numbers, dedicated trunks based on customer or UC PM requests.
* Communicate status of on-going orders to the UC PMs regularly and accurately.
* Act as an interface between UC PMs and local providers/ordering teams.
* Act as SPOC for Complex and major projects/accounts: manage all orders, and ensure regular reports are shared with UC PM.
* Contribute to the development of new digital tools to ensure POCM business needs are met.
* Follow up on Local Regulatory changes per country and integrate those changes in the POCM day-to-day activities.
* In Compliance with Orange's Methodology, utilize industry recognized best practice to ensure project's deliverable are managed effectively, fulfilling expected scope, quality and time.
Skills / Qualifications:
* Demonstrates cooperation and teamwork.
* Desktop products.
* Prioritization and Ability to deal with multiple tasks
* Well organized
* Can Do attitude.
Educational background:
* University degree or equivalent desired.
* Proficient in English.
* ITIL, Prince2 Agile and Scrum master Certificates are a plus.
Customer Services & Operations
Regular
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