When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in 2004, we've grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than 3,000+ employees! Our food delivery business works with over
27,000 brands and almost 50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in 2020, we have
facilitated the donation of well over 1 million meals to those in need, as
well as donated over $1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Overall responsibilities are to handle and resolve all customers' complaint
types with professional, efficient and effective manner to ensure customer
satisfaction and loyalty.
What's on your plate?
Handle all complaint cases received from different channels such as; late,
missing, wrong payment, refund, offers and canceled orders, agent's demeanor
(LOB centers) and technical issues.
Handle all complaint cases related to vendors such as driver attitude, delay
delivery, missing items and food quality.
Register all complaints in the system and maintain accurate TAT based on SOP
escalation business rules.
Consistent complaint follow-up with customers to ensure full resolution of
their cases.
Communicate vigorously with different internal and external channels to ensure
complete resolution (LOB centers/ vendors).
Comply with Talabat's standard guidelines and processes in relation to service
recovery (compensation matrix and authority).
Collect caller's feedback and suggestion, forward it to direct team leader for
future action.
What Did We Order?
Bachelor's Degree, preferable in Business Administration or hotel
management. For undergrad, gap year with 2 years of experience is required.
1-2 years of experience in E-Commerce, telecommunication, hotel
management or Customer Service.
Strong communication skills, both written and verbal.
Excellent Customer service and complaint handling skills.
Good MS office knowledge.
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
Role Summary: Overall responsibilities are to handle and resolve all incoming live chat customer inquiries and complaints in a professional, efficient, and effective manner to ensure customer satisfaction and loyalty. Role Scope * Handle all incoming live chats such as; late confirmation, missing…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
Role Summary Coordinator Content is responsible for updating and making sure that the information related to all the existing vendors is up to date, in addition to adding the new vendors' data is accurate on the application. What's On Your Plate? * Updating Menu content of New & existing vendors'…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…