Role Summary:
Overall responsibilities are to handle and resolve all incoming live chat
customer inquiries and complaints in a professional, efficient, and effective
manner to ensure customer satisfaction and loyalty.
Role Scope
* Handle all incoming live chats such as; late confirmation, missing items, wrong, payment, refund, modification, incomplete and canceled orders, agent's demeanor (LOB centers), escalation, vouchers, offers, and technical issues.
* Handle complaint cases related to vendors such as driver attitude, delayed delivery, missing items, and food quality.
* Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules.
* Communicate vigorously with different internal and external channels to ensure complete order.
* Comply with Talabat's standard guidelines and processes in relation to service recovery (compensation matrix and authority).
* Collect customer feedback and suggestions, and forward them to the direct team leader for future action.
What Did We Order?
Education level: University graduate.
Major: Business Administration or Hotel Management is preferable
Years of experience: 1 year in Customer Care.
Excellent Communication skills.
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
Role Summary Coordinator Content is responsible for updating and making sure that the information related to all the existing vendors is up to date, in addition to adding the new vendors' data is accurate on the application. What's On Your Plate? * Updating Menu content of New & existing vendors'…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…