Account Advisor II - Chat

؜ - ؜البياضية ؜ -

Job details

Role Summary:
Overall responsibilities are to handle and resolve all incoming live chat
customer inquiries and complaints in a professional, efficient, and effective
manner to ensure customer satisfaction and loyalty.
Role Scope
* Handle all incoming live chats such as; late confirmation, missing items, wrong, payment, refund, modification, incomplete and canceled orders, agent's demeanor (LOB centers), escalation, vouchers, offers, and technical issues.
* Handle complaint cases related to vendors such as driver attitude, delayed delivery, missing items, and food quality.
* Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules.
* Communicate vigorously with different internal and external channels to ensure complete order.
* Comply with Talabat's standard guidelines and processes in relation to service recovery (compensation matrix and authority).
* Collect customer feedback and suggestions, and forward them to the direct team leader for future action.
What Did We Order?
Education level: University graduate.
Major: Business Administration or Hotel Management is preferable
Years of experience: ‎1 year in Customer Care.
Excellent Communication skills.

Job Summary

  • Advertiser: Talabat
  • Announcement date: 08/05/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: البياضية
  • Salary: -
  • Phone number: -

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