IMS 2nd Level Operations Specialist

About this opportunity

We are now looking for a Second Level Operations Specialist that will be
responsible for the coordination, management, execution and reactive
maintenance activities that require a higher level of support than offered by
the 1st level Operations. This person shall ensure that the services provided
to customers are continuously available and performing to Service Level
Agreement (SLA) performance levels.

What you will do

• Second Line MS engineer responsible for IMS, CS, UDC & fixed domains of Telecom Egypt.


• Responsible for project support integration & new nodes' acceptance.


• Providing technical solutions regarding hardware and configuration problems in agreed time frame.


• Specialized troubleshooting for IMS, CS, UDC & fixed products.


• Ensuring fast response, accurate actions, and decisions during crisis.


• Handling CSRs with customer support team E2E.


• Ensuring reliable accurate solutions provided by support


• Responsible for verifying new solutions from post-planning team.


• Reviewing new projects' documentations (HLD, LLD ATP..)


• Verifying test cases and ensuring the applicability according to the network current setup scenarios.


• Migrating new services and nodes to live network while avoiding incidents or major issues.


• Leading major cases troubleshooting with other domains (ex. EPC).


• 
  

  Periodic auditing on license-controlled nodes to raise flag in case of traffic profile changes.
  
  You will bring

  
  


• 
  

  Graduated from Communication Engineering.

  
  


• ‎3-‎5 years of experience in the Voice core and IMS field.


• Excellent knowledge of 2G/3G/LTE/IMS/EPC network architecture.


• Good command of English (writing & speaking).


• Experience in using Microsoft tools (Excel, Word & Outlook).


• Be able to work morning and noon shifts in addition to night activities.


• Work under pressure/Motivated/Great teammate/Good communication skills/Accountable/Understand customer needs /Change agent/Winning spirit


• Military service is postponed or exempted.


• Any programming language is a plus, preferably Python.
  
  What ´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous
decisions. With us, you will no longer be dreaming of what the future holds -
you will be redefining it. You won't develop for the status quo, but will
build what replaces it. Joining us is a way to move your career in any
direction you want; with hundreds of career opportunities in locations all
over the world, in a place where co-creation and collaboration are embedded
into the walls. You will find yourself in a speak-up environment where empathy
and humanness serve as cornerstones for how we work, and where work-life
balance is a priority. Welcome to an inclusive, global company where your
opportunity to make an impact is endless.

What happens once you apply?

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