Bellman Supervisor

Posting Date May ‎26, ‎2022
Job Number ‎22087686
Job Category Rooms & Guest Services Operations
Location The St. Regis Almasa Hotel Cairo, New Administrative Capital,
Cairo, Egypt, Egypt VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

The St. Regis brand first established luxury hospitality more than ‎110 years
ago, with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York 's Fifth
Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today, with more than ‎40 of the best addresses around the world, St.
Regis is a place where trends are born, boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

POSITION SUMMARY

Greet guests and inform them of property amenities, services, and hours of
operation, and local areas of interest and activities. Open doors and assist
guests/visitors entering and leaving property. Assist with luggage storage and
retrieval. Transport guest luggage to and from guest rooms and/or designated
bell area. Assist guests/visitors in and out of vehicles, including assisting
guests with loading/unloading luggage. Supply guests with directions. Arrange
transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for
guests/visitors, and record advance transportation request as needed. Dispatch
bell staff or valet staff as needed. Communicate parking procedures to
guests/visitors. Follow up with guests to ensure their requests or problems
have been met to their satisfaction.

Serve as a departmental role model, and assist management in hiring, training,
scheduling, evaluating, counseling, disciplining, motivating and coaching
employees. Develop and maintain positive working relationships with others.
Follow all company policies and procedures; and report accidents, injuries,
and unsafe work conditions to manager. Maintain awareness of undesirable
persons on property premises. Ensure uniform and personal appearance are clean
and professional and maintain confidentiality of proprietary information.
Welcome and acknowledge all guests, anticipate and address guests' service
needs, assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional language, and
answer telephones using appropriate etiquette. Comply with quality assurance
expectations and standards. Read and visually verify information in a variety
of formats (e.g., small print). Move at a speed required to respond to work
situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period
of time or for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to ‎50 pounds without assistance and
objects weighing in excess of ‎75 pounds with assistance. Grasp, turn, and
manipulate objects of varying size and weight, requiring fine motor skills and
hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well
as up and down stairs and/or service ramps. Reach overhead and below the
knees, including bending, twisting, pulling, and stooping. Perform other
reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.