B2B ProCare Advisor Associate

؜ - ؜Cairo ؜ -

Job details

Position Snapshot


Location: Cairo, Egypt
Company: Nestle Business Services
Full-time


Position Summary


Joining Nestle means you are joining the largest food and Beverage Company in
the world. At our very core, we are a human environment - passionate people
driven by the purpose of enhancing the quality of life and contributing to a
healthier future.
To handle incoming calls and respond to emails and contact us "Website"
requests covering the following services: Lead qualifications and Technical
machine assistance, Order capturing. As well as conducting survey and service
satisfaction assessments and creating quantitative and qualitative insightful
reports covering all mentioned services


A day in the life of...



  • Handle incoming calls and respond to emails and contact us "Website" requests

  • Guide Nestle Professional customers through complains handling and other queries regarding Nestle products range and services.

  • Ensure cases are followed up with operational team on time resolving.

  • Handling received engagement to MENA region Consumer Care Center for different contact reasons and through various channels (Phone, Emails, Contact us forms)

  • Conduct Consumer/Customer satisfaction surveys.

  • Publishing daily dashboard operational reports

  • Create Campaign based analysis reports


What will make you successful



  • Minimum ‎0~‎2 years of experience in Customer Service

  • An experience in call center would be a plus.

  • Fluency in English is a must

  • Strong communication skills

  • Strong analytical Skills

  • Ability to work in a challenging environment

  • Can apply the Proactive Cooperation mindset on his/her daily tasks

  • Proficient use of Microsoft Office


Benefits


We are Nestle, the largest food and beverage company. We are ‎308,000 employees
strong driven by the purpose of enhancing the quality of life and contributing
to a healthier future. Our values are rooted in respect: respect for
ourselves, respect for others, respect for diversity and respect for our
future. With more than CHF ‎91.4 billion sales in ‎2018, we have an expansive
presence with ‎413 factories in more than ‎85 countries. We believe our people
are our most important asset, so we'll offer you a dynamic inclusive
international working environment with many opportunities across different
businesses, functions and geographies, working with diverse teams and
cultures. Want to learn more? Visit us at www.nestle.com .

Job Summary

  • Advertiser: Nestle
  • Announcement date: 26/05/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

More jobs like this

Dhahran
07/06/2022

Associate Recruiting Advisor Job Code 30000721 Basic Function To provide adequate recruitment and staffing support to JHAH core functions in compliance with HR policies and procedures. Scope **Key Accountabilities:** Policies, Procedures and Processes – compliance with the company po…

Dubai
11/07/2022

**Associate HSES Advisor** **-** **(** **2204197** **)** ** ** **Job Overview:** Responsible for the implementation of safety initiatives at worksites, monitoring compliance with McDermott safe working practices. Timely reporting deliverables including Incident notifications whilst maintain…

al الخبر
05/09/2023

**Job Overview:** Required for HSE supervision at Sasref AXL Onshore project site to oversee construction subcontractor HSE activities and reporting to Principal HSE Advisor and Client. Monitor HSE activities and check Compliance to Company and Client HSE requirements. **Tasks and Responsib…

Cairo
13/11/2022

**Scope of the Job** ________________________________________________________________ The B2B Product Owner is the main responsible for the development ABC B2B e-commerce platform, he/she is responsible for initiating, coordinating and executing all different projects and tasks related to the pl…

Dhahran
24/05/2022

Associate Health Promotion Advisor Job Code 30001030 Basic Function The Associate Health Promotion Advisor, under the direction of the Health Promotion Advisor will promote healthy behavior by facilitating teaching and motivational interviewing for JHAH registrants and the community. The Asso…

Cairo
21/11/2022

Company Description ** Homzmart** is an eCommerce platform that sells home furniture, goods and also an end to end community connects home professionals with homeowners who can browse home designs, furniture, accessories, and products and also can find reviews, referring professionals, take advi…

Cairo
22/09/2022

## **About the Role** We are looking for a B2B Supply Manager passionate about scaling the Uber Shuttle B2B arm in Egypt. This is a particularly ambitious and exciting role with huge opportunities but also lots of challenges in light of intense competition and complex market dynamics. The B2B Su…

Cairo
21/03/2023

**POSITION SNAPSHOT** Location: Egypt Company: Nestl e Business Services Cairo Department: Integrated Marketing Services Full-time Job **POSITION SUMMARY** To Handle incoming calls and Ensure all calls are logged in CRM/C4C, respond to social media contact us requests and Emails covering the fo…

Cairo
28/07/2023

## **About the role** HCV is one of the biggest, boldest bets at Uber. You will be joining a close- knit team focused on a very complex problem and you will play a key role in developing the global direction of HCV. We are looking for a B2B Operation Specialist, HCV focused on supporting the launch…

new القاهرة
15/09/2022

Job Description At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a B2B Collections Team Manager who will lead, de…

اللغة: العربيّة