Conference and Banqueting Operations Assistant Manager

Conference and Banqueting Operations Assistant Manager
A Conference and Banquet Operations Assistant Manager is responsible for
managing all Conference and Banquet operations to deliver an excellent Guest
and Member experience while optimising sales and ensuring department targets
are met.
What will I be doing?
As a Conference and Banquet Operations Assistant Manager, you are responsible
for managing all aspects of Conference and Banqueting operations to deliver an
excellent Guest and Member experience. A Conference and Banquet Operations
Assistant Manager will also be required to optimise sales and provide
leadership to the team to ensure department targets are met. Specifically, you
will be responsible for performing the following tasks to the highest
standards:
* Manage all Conference and Banqueting operations
* Maintain exceptional levels of customer service
* Ensure compliance of brand standards
* Evaluate guest satisfaction levels with a focus on continuous improvement
* Aware of trends and propose ideas to build the range and quality of Conference and Banquet
* Optimise sales and contain costs, identifying any areas for action
* Set achievable budgets and other short- and long-term functional goals
* Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
What are we looking for?
A Conference and Banquet Operations Assistant Manager serving Hilton brands is
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
* Strong knowledge of hotel/leisure/service sector
* Degree or diploma in Hotel Management or equivalent
* Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
* Exceptional communication skills
* Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
* Passion for delivering exceptional levels of guest service
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!