It Help Desk- 6 months contract

Inspired Education is the leading global group of premium schools, with a
portfolio of over ‎100 premium private schools spanning six continents which
utilise proven educational practices from every corner of the globe, ensuring
over ‎80,000 students receive a world-class learning experience from
Kindergarten to Year ‎13. In addition, we are delighted to be recognised in the
top ‎10 highest value private companies in the UK by Beauhurst.

In over ‎24 countries, Inspired schools are individually developed and anchored
in the vibrant cultures of their respective locations. They collectively form
an international family of schools that nurtures each student's academic and
personal development in a progressive, dynamic, and innovative learning
environment.

By joining our award-winning team of over ‎12,000 employees, you can work in
state-of-the-art facilities alongside industry-renowned educators and leaders
in some of the world's most desirable locations. We invest heavily in our team
members who enjoy industry-leading professional development, exceptional
career opportunities, and mobility across our group.
ROLE SUMMARY:

We are currently seeking an experienced IT Helpdesk professional to join our
team as an outsourced employee for a duration of ‎6 months.
KEY RESPONSIBILITIES:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.


• Install, configure, and upgrade computer hardware, software, and peripheral devices.


• Monitor and respond to system alerts, ensuring the availability and performance of our IT systems.


• Maintain accurate documentation of technical processes, troubleshooting steps, and user manuals.


• Maintain inventory of internal licenses and track compliance


• Troubleshoots iPhone and Android mobile phones and iPads.


• 
  

  Prepares new hire hardware for deployment.
  THE IDEAL CANDIDATE WILL HAVE:

  
  


• 
  

  Diploma/bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).

  
  


• ‎1-‎3 years of hands-on experience in an IT support role, providing technical assistance to end-users.


• Proficiency in diagnosing and resolving hardware, software, and network issues.


• Strong knowledge of operating systems (e.g., Windows, Mac) and productivity software (e.g., Microsoft Office Suite).


• Familiarity with network protocols, IP addressing, and troubleshooting network connectivity problems.


• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.


• Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support.


• Ability to work with limited supervision and stay focused while performing repetitive tasks.


• Must be fluent in both the local language and English.
  SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the
welfare of children and young people and expects all staff, volunteers and
other third parties to share this commitment. Safer recruitment practices and
pre-employment background checks will be undertaken before any appointment is
confirmed.