Company Description
Informa Markets provides customers and partners around the globe with
opportunities to engage, experience and do business through live, virtual and
hybrid events, specialist digital content and actionable data solutions.
People are at the heart of Informa Markets. Our business thrives on the
passion and entrepreneurship of our 4,000+ colleagues, who deliver over 500
international events and brands in more than 40 countries across the globe.
Using our industry insight, comprehensive portfolio of markets, content and
digital resources, we are passionate about creating platforms for our
customers to connect and shaping environments that enable businesses to
flourish.
Job Description
Job Purpose
Working with the EMEA Digital Operations team, the Digital Operations
Executive role is primarily responsible for end-to-end delivery of webinars
for the EMEA Events Operations portfolio. Ranging in size and logistical
complexity, you will partner with key Show Team stakeholders and lead on the
project planning, development, and delivery of EMEA webinars across Europe,
Middle East and the UK. Each webinar is intended to be an externally facing,
engaging, and thought-provoking discussion between multiple sponsor speakers.
You will also be a core part of the Digital Operations Team by co-managing our
Digitally Enabled Live Events. You would be responsible for back-end platform
technical delivery and required to manage platform configurations.
Qualifications
MAIN DUTIES & RESPONSIBILITIES
Main duties & responsibilities
Operational duties
* Operationally managing the schedule of webinars - being mindful of working with Show Teams to avoid clashes and public holidays across multiple portfolios.
* Full setup and end-to-end management of hosting webinars using platforms such as On24, Swapcard and Expoplatform (SaS Providers)
* In collaboration with Digital Project Manager, you would co-ordinate mid -large sized tech- enabled Exhibitions, where you will be responsible for SaS platform configurations and ensuring data and event details are correct and deadline driven.
* Ensure all preferred suppliers and Show teams are kept fully up to date with digital event information, e.g. platform build, project status, event metrics, and delivery details are communicated to an agreed frequency schedule
* Sending out timely 'deadline reminders' to exhibitors, speakers, moderators and colleagues.
* Assist with post-event reporting and analysis through collation and recording of requested data to continuously improve the webinar series and/or Tech-enabled Exhibitions
* Be a platform subject matter expert and assist various teams or clients with operational queries
* Test the digital event set up and support extended Product Team where required
* Compile event reports and KPI analysis on each event
General team support & additional areas of responsibility
* Attendance at any required meetings, minute & action taking for distribution
* Create and maintain show specific project plans in the agreed format for review & sign off by individual Project Managers on an event-by-event basis
* Ensure all allocated operational tasks are carried out on a timely basis according to individual project plans and adhere to multiple deadlines
Background knowledge, skills & experience
Essential
* Experience and invested interest in digital events - staying abreast with the latest developments and trends in the digital events/marketing field
* Able to demonstrate a proactive approach and take initiative in anticipating Show Team and sponsor/speaker webinar and tech-enabled event needs
* Strong time management and organisational skills; can work to tight deadlines, able to prioritise and manage several different tasks and EMEA events at the same time in different time zones
* 18 months+ experience at Event/Marketing Operations Executive level with core experience or understanding of digital event management
* Experience in digital platforms such as Swapcard, Expoplatform, On24, Vimeo, Streamyard
* Excellent interpersonal, oral and written skills in English
* Fully IT confident and able to work with various systems; including, but not limited to, Miro, Confluence, Smartsheet, Teams, Outlook, Word, Excel, PowerPoint skills
* Fluent in English
Desirable
* Working knowledge and/or technical understanding of the digital event industry, exhibition industry and conference industry
* Creativity and marketing acumen, great copywriting skills and html knowledge
* Ability and willingness to work additional hours if required to deliver an EMEA event
Behavioural competencies
* Positive attitude and open minded; ability to listen to others views and opinions
* Team player; good humoured and act with integrity
* Professional customer focused attitude; ability to stay calm and patient under pressure
* Forward thinking, flexible and able to troubleshoot
* Ability to work in a multicultural environment and respectful of other cultures
* Flexibility and adaptability
Additional Information
Additional Information
Employee experience is very important to us at Informa Markets. On top of
joining a supportive, diverse and ambitious team that welcomes all types of
candidates.
We know that sometimes the 'perfect candidate' doesn't exist, and that people
can be put off applying for a job if they don't fit all the requirements. If
you're excited about working for us and have most of the skills or experience
we're looking for, please go ahead and apply. You could be just what we need!
We believe strongly in the value of diversity and creating supportive,
inclusive environments where our colleagues can succeed. As such, Informa is
proud to be an Equal Opportunity Employer. We do not discriminate on the basis
of race, colour, ancestry, national origin, religion, or religious creed,
mental or physical disability, medical condition, genetic information, sex
(including pregnancy, childbirth, and related medical conditions), sexual
orientation, gender identity, gender expression, age, marital status,
citizenship, or other protected characteristics under local law.