EG - Head of Housekeeping (AA)

Job Description (Roles and Responsibilities) ‎1
The British Embassy* in Cairo is looking to recruit for a Head of
Housekeeping , job grade Administrative Assistant (AA).
The British Ambassador's Residence is a historical building in Cairo and a key
venue for hospitality to support the work of the British Embassy, and the
official residence of His Majesty's Ambassador and his spouse. Supported by
the wider Corporate Services team, and working with the Residence Manager.
The successful candidate will be expected to ensure the smooth day to day
running of the Residence, ensuring the comfort of its' occupants and guests.
The role is central to the smooth running of the Ambassador and his family's
daily needs, and managing key events under the guidance of the Residence
manager, such as official lunches, dinners and receptions.
The ideal candidate will have previous experience in the hotel/hospitality
industry, in food, beverage or housekeeping services, to ensure that guests
experience a high quality Residence service. They will lead a small team,
ensuring the Residence is maintained throughout to the highest standards of
cleanliness and presentation.
*Roles and responsibilities:
* You will directly manage the three person cleaning team, and a three person team of Suffrages. This will mean ensuring that all staff have realistic and appropriate professional goals and personal development plans, and that they have the time and opportunity to deliver on these. You will be responsible for establishing duty rosters and supervising the quality and timeliness of delivery of your teams ' work, in collaboration with the Residence occupants and Residence Manager.
* Ensuring proper manning and all absences of the team are fully recorded on the Oracle based HR, Procurement and Finance management system.
* Reviewing all holidays, sickness and overtime. Reporting to Residence Manager to ensure appropriate staffing levels are maintained for the smooth running of the residence.
* Greeting houseguests on arrival and showing them to their rooms. Ensuring all guests are looked after throughout the duration of their stay and that their accommodation is maintained to the highest possible standards. Overseeing the rooms preparation in advance (e.g fresh towels, toiletries,...etc.)
* Support and arrangements in different aspects of functions within the Residence. This will include, but is not limited to, liaising with the Residence Manager on anticipated guests, identifying and delivering any special dietary requirements, and liaising with the chef to ensure proper table settings.
* Managing range of operational issues to ensure the smooth functioning of the residence. These issues might include those outlined immediately above and checking the rooms to ensure a high standard of cleanliness is maintained throughout their stay.
* Overseeing Residence staff duties and responsibilities when working on events, and acting as the point of contact for external contractors; liaising between Residence Manager and service providers.
* Identifying and reporting any maintenance issues to the Residence Manager/Technical Works team. Overseeing any remedial action. Ensuring regular pre-planned maintenance (PPM) is carried out in accordance with Estates policies.
* Managing beverage stocks. Keeping account of all movements in/out of wines and spirits for official use. Maintain a stock register and conduct monthly checks. With the Residence Manager, arranging for stock replenishment as and when required.
* Responsible for high service standards. We expect to deliver a ‎5 experience for our Residence occupants and guests, Suggestions/recommendations for improvements are welcomed and should be discussed with the Residence Manager and the Deputy Head of Corporate Services.
This is not an exhaustive list but covers the key tasks and responsibilities
only. The successful candidate may be asked to carry out other tasks and ad-
hoc duties.
Key Behaviours:
* Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
* Working Together - Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
* Making Effective Decisions - Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
* Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.
Essential qualifications, skills and experience ‎1
* Fluency in Arabic and English. Able to express ideas and messages clearly and concisely, both orally and in written communication.
* Minimum of ‎3 years' experience in housekeeping or in a relevant role.
* Strong organisational and multitasking skills with the ability to perform well in a fast-paced environment.
* High standard of personal presentation and able to demonstrate discretion, courtesy, and consideration at all times.
* Ability to work individually and as part of a team, with previous line management experience.
* Proven record of organisational ability. Ability to prioritise and organise own workload and meet deadlines, while maintaining attention to detail and without compromising the quality of the work.
* Good IT skills and computer literate (especially in Microsoft Office Word, Excel, PowerPoint, and Outlook).
Desirable qualifications, skills and experience ‎1
* Experience in managing operations, particularly in the hotel/hospitality sector.
* Experience in using Oracle Based finance, procurement and HR management systems.
* Strong IT skills. The ability to use OS365 applications confidently (MS Teams, Outlook, Word, Excel).
Required behaviours ‎1
Making Effective Decisions, Managing a Quality Service, Delivering at Pace,
Working Together
Application deadline ‎1 Application deadline - day Application deadline - month
Application deadline - year
‎1 October ‎2023
Grade ‎1
Administrative Assistant (AA)
Type of Position ‎1
Fixed Term, Full-time
Working hours per week ‎1
‎36
Duration of Post ‎1
‎12 months
Region ‎1
Middle East & North Africa
Country/Territory ‎1
Egypt
Location (City) ‎1
Cairo
Type of Post ‎1
British Embassy
Number of vacancies ‎1
‎1
Salary Currency ‎1
USD
Salary ‎1
‎746
Start Date ‎1 Start Date - day Start Date - month Start Date - year
‎26 November ‎2023
Other benefits and conditions of employment ‎1
Eligibility:
Applicants must have the right to live and work in Egypt.
Remuneration:
The Embassy aims to offer an attractive working environment and remuneration
package for this role, including a non-negotiable gross salary of USD
‎746 per month subject to insurance and tax as per the usual regulations
based on a ‎36 hours per week. Employees who are not liable to pay local income
tax on their Mission salary may have their salaries reduced by the equivalent
local income tax amount.
We offer a competitive package including medical benefits, performance related
bonus, recreational facilities, opportunities for job related training &
development, etc. There are no other allowances payable as part of this
package. No accommodation and relocation expenses are payable in connection
with this position.
This role is for a full-time employment, on a fixed-term basis for one (‎1)
year, subject to a ‎3-month probationary period.
The Embassy core hours are Sunday to Wednesday ‎08:00 to ‎15:30 and Thursday
‎08:00 to ‎14:00 and the salary is based on a ‎36 hour (net) working week. Given
the nature of the role, the job holder may be asked to work evenings and/or
weekends.
The British Embassy is committed to helping staff develop in their careers
through formal and informal training and coaching. A healthy and active
Learning & Development committee supports staff in their goals. In addition,
we have access to the substantial amount of resources that the Embassy and UK
Foreign, Commonwealth and Development Office's International Academy provides.
Additional information ‎1
How to Apply:
Interested candidates must include ‎1) an updated Curriculum Vitae (CV); ‎2)
motivation essay, in the relevant sections of the online application form,
stating how you meet the requirements of the role; and ‎3) specific examples,
in the relevant sections of the online application form, of how you meet the
key behaviours and skills required.
Applications that do not include this information will not be considered.
Closing date of receiving applications is before ‎23:55 (local time) on ‎01
October ‎2023.
Applications received after the stated deadline will not be considered.
Process:
The recruitment process, including security clearance, is expected to take
around ‎2-‎3 months. The security clearance process includes checks available in
country and with UK, dependant on the security level required for the role and
the candidates profile and UK footprint. You may experience some delay in the
progress of this recruitment campaign, and we are working hard to minimise any
disruption.
Appointable candidates who were unsuccessful at interview may be placed on a
'reserve list'. If during the reserve period of six (‎6) months the same or a
largely similar role becomes available, that role may be offered to the second
or subsequent candidate.
The start date mentioned in the job advert is a tentative start date and the
successful candidate will be required to undergo security-vetting procedures.
Any offer of employment will be subject to the candidate achieving suitable
clearances.
Personal data collected will be treated in strictest confidence under the
terms of the UK Data Protection Act and used for recruitment purposes only.

The British Embassy Cairo is an equal opportunities employer, dedicated to
inclusivity, a diverse workforce and valuing difference. __*Staffs
recruited locally by the British Embassy are subject to Terms and Conditions
of service according to local Egypt employment law.
Please be aware that you will only be able to apply to vacancies for Country
Based Staff roles with the British Government through this official tal.net
site (operated by Oleeo). Jobs may be advertised on third party websites,
however our adverts will always link back to the official tal.net site. If you
complete and send an application through any other site, we will not receive
it.