Learner Experience & Engagement Manager, GSC

Job description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC
and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the
world, with operations in ‎64 countries and territories. We aim to be where the
growth is, enabling businesses to thrive and economies to prosper, and,
ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the
role of Learner Experience & Engagement Manager

Principal responsibilities:

• Deliver training programs to internal audiences


• Support the delivery of a range of training solutions and other relevant learning interventions based on the training needs identified


• Support in analyzing and evaluating training needs plans or schedules to ensure employees receive the appropriate learning


• Ensure practices and procedures are adhered to and training materials remain compliant with HSBC and regulatory standards


• Monitor progress made by the trainees to achieve required proficiency in line with the desirable results


• Streamlining processes, management information (MI), and reports for audit preparedness


• Recommending and developing programs that will help address learning needs and training-related performance issues affecting the different processes and other support functions


• Support end to end business alignment across India for identified businesses


• Covering for some designated site lead functions in the absence of the Site Lead


• Plan, execute, and monitor the learner experience, particularly for new hires, new programs, and priority programs


• Support the Site Lead in the dissemination and monitoring of the team 's BAU assignments as well as in tracking and driving the completion of tasks, projects and other deliverables


• Ensure the timely and accurate updating, completion, submission, and maintenance of pertinent records, reports, trackers, and required management information using designated templates, data platforms, and the learning management system


• Create and submit quarterly training calendar to GP team in a timely manner. Publish calendar on time for business to enroll and participate


• Deploy learning priorities through effective planning and scheduling. Deploy Project Keystone and priority first line manager programs across GSCs and Tech; partner with Business, HR, and Group Learning to deploy robust leadership development programs for GCB ‎4-‎5


• Deploy HSBC University priority programs, Global Mandatory Trainings, D&I Training within expected timelines
  Requirements
  Requirements:


• Graduate in any discipline


• Excellent presentation skills with through knowledge of L &D processes and practices


• Excellent oral and written communications skills, strong interpersonal skills, and assertive and professional demeanor with an ability to interact with diverse audiences


• Ability to prioritize tasks, perform independently and work under strict guidelines


• Good analytical ability


• Ability to work under constant pressure


• Ability to make rational decisions and navigate through complex scenarios with minimal guidance or supervision
  Due to the urgent hiring need, candidates with immediate right to work locally
  and no relocation need will be prioritized.
  
  
  The chosen candidate for this role will be required to undergo enhanced
  vetting. Subject to local laws, this will require the individual to
  satisfactorily pass a series of additional checks as part of the recruitment
  process and on an ongoing basis, if appointed to the role. HSBC Group reserves
  its position with regard to any steps which it may take in relation to any
  material adverse findings which arise either when the checks are originally
  completed, and/or if relevant, on an ongoing basis. For more information about
  the enhanced vetting for this role please contact the recruiter for this role.
  
  
  You 'll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, color, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role."

Personal data held by the Bank relating to employment applications will be
used in accordance with our Privacy Statement, which is available on our
website.

*Issued By HSBC ELEC DATA SD(EGYPT) S.A.E***