Country Lead

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by
combining world class services, advisory and technology to our clients. We are
committed to hiring the best, most talented people in our industry; and we
support them through professional growth, flexibility, and personalized
benefits to manage life in and outside of work. Whether you’ve got deep
experience in commercial real estate, skilled trades, and technology, or
you’re looking to apply your relevant experience to a new industry, we empower
you to shape a brighter way forward so you can thrive professionally and
personally.

Country Lead: Job Description Summary
Our service vision is to create an inspiring and welcoming place of work,
offering seamless service and an exceptional experience. The Country Lead will
work with energy to motivate and drive this service vision to become a
reality.
The key focus for this role will be client relationship management. We have a
unique opportunity to build direct relationships with the Executive Leadership
of our client’s Egypt based business, including the COO and our market Country
and Operational client leadership. These relationships will be integral in our
growth of the account for JLL. It is vital that the successful candidate can
operate at this level, communicating our vision and working with the client’s
Executive Leadership to understand the changing needs of their business so
that we are able to support them in achieving their ambitions as they embark
on their future of work journey.
The Country Lead will be responsible for leading the Facilities Management,
Colleague Experience Guest Services teams across our client’s portfolio in
Egypt. Working closely with our client as well as their JLL colleagues in
Projects and Estates Management as well as subject matter experts from
engineering, H&S;, Risk and Compliance, ESG & Small Projects. They will ensure
delivery of a high-class Integrated building management service including
guest services, colleague experience, cleaning, catering, engineering and
other services through a mix of self-delivery and partnership with vendors.
The Country Lead will be responsible for owning and driving the One JLL
service delivery ethos across a number of JLL services lines.
The Country Lead will be focused on improving the customer experience across
the portfolio and applying the best in service innovations and techniques to
make their buildings a special place to work. They will work with the Head of
Guest Services (Middle East) to develop and implement a client focussed
strategy and will communicate the direction to their team and JLL stakeholders
to deliver this.
They will work closely with the Transformation Lead for the region to deliver
the change program. This will include the management of a large-scale people
and culture change, resetting the skillset and competencies that are required
to prepare us for a win at the retender.
Embodying the JLL ‘Must wins’, the Country Lead will always look to optimise
structure and efficiencies, drive continuous improvement through technology
and data, enhance our service delivery, put ESG at the heart of everything we
do and work to ensure we have motivated and energised delivery team.
This role will be ideally suited to an experienced leader of teams in a
service delivery role. The Country Lead will take full ownership for the
client relationship, operations, and delivery of FM services within our
client’s high-profile property portfolio.

What this job involves
Ensuring an exceptional & memorable service is provided to our client’s
employees and their guests.

Ability to build a meaningful relationship with senior executives, you must be
a proactive communicator with all key stakeholders within JLL and the clients
organisation.

Be a leading role working with business stakeholders to ensure that a
“community feel” is present and visible across the building.

Lead and develop the FM team, supporting them in their day-to-day operations
in delivering the service and supporting their career development and pathway

Support the strategic vision of the JLL contract journey and ensure that the
vision and strategy is clearly communicated, understood and executed by the
team.

Liaising with the team and other key stakeholders ensuring they are fully
informed about operational updates, processes, and account wide objectives so
that they feel part of the wider account team and indeed the wider JLL

‘Lead the charge’ within the team to move services in a digital and experience
direction

Challenge the status quo and be prepared to change processes and procedures to
improve building and facilities management.

Proactive management, through improving speed to execute, hitting planned and
reactive SLA’s and increased customer satisfaction

Be responsible for the P&L; and overall performance delivery of Egypt while
managing the performance and output of the FM teams in line with contractual
KPI’s and SKPI’s,

Manage financial approvals, ensuring ownership of the budget and responsible
management of spend, including planned and rechargeable elements.

Be Safe Aware - carry out audits and inspections in line with JLL business
management systems and standard processes and ensure the actions database is
updated on a regular basis.

Own and deliver Energy & Sustainability targets across the portfolio including
Energy reduction and working with the environmental teams to raise awareness
and ensure optimum recycling for all sites.

Desired skills and experience for this job
Able to demonstrate a proven track record of leading teams within a fast-paced
service delivery environment, with the acumen to manage performance of the
delivery team

Experienced in client relationship management

Experience in high-end service environment

Able to demonstrate previous experience of identifying and improving customer
experience through collaboration with key stakeholders

Experience in managing a P&L; and budgets through financial analysis skills

The ability to learn technical skills quickly and at the right level to lead a
team of technical experts

Able to bring clarity, perspective, and oversight to account teams across
different service lines.

Able to demonstrate strong presentation, interaction, and written & verbal
communication skills with a wide range of clients and stakeholders

Strong PC literacy and proven ability to manage daily activities using various
systems

Experience in identifying and implementing continuous improvement initiatives

Knowledge of vendor management for specialized services

Proven capacity to understand and interpret commercial contracts.

What you can expect from us –
We succeed together and believe the best inspire the best, so we invest in
supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your
career ambitions, recognizing your contributions, investing in your well-being
and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
If this job description resonates with you, we encourage you to apply even if
you don’t meet all of the requirements below. We’re interested in getting to
know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we
offer a supportive culture and comprehensive benefits package that prioritizes
mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm
specializing in real estate. We have operations in over ‎80 countries and a
workforce of over ‎102,000 individuals around the world who help real estate
owners, occupiers and investors achieve their business ambitions. As a global
Fortune ‎500 company, we also have an inherent responsibility to drive
sustainability and corporate social responsibility. That’s why we’re committed
to our purpose to shape the future of real estate for a better world. We’re
using the most advanced technology to create rewarding opportunities, amazing
spaces and sustainable real estate solutions for our clients, our people, and
our communities.

Our core values of teamwork, ethics and excellence are also fundamental to
everything we do and we’re honored to be recognized with awards for our
success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued
and empowered to achieve our full potential is important to who we are today
and where we’re headed in the future. And we know that unique backgrounds,
experiences and perspectives help us think bigger, spark innovation and
succeed together.