Reservations Agent

Job Number ‎23100124
Job Category Reservations
Location The Westin Cairo Golf Resort & Spa Katameya Dunes, Road ‎90,New
Cairo City, Cairo, Egypt, Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by
phone, fax, or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee, special rate, and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g., complimentary rooms, employee discounts, travel agent inspection rates,
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects weighing less than
or equal to ‎10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering the well-being of our guests by
providing a refreshing environment, thoughtful amenities, and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests ' well-
being, and we're energized to assist as partners in helping them maintain
control and soaring above it all while on the road. Everything we do is
designed to help guests be at their best, and they appreciate our supportive
attitude, anticipatory service and extensive knowledge on how to best assist
them throughout their stay. We are looking for dynamic people who are excited
to join the team and ready to jump into any situation to give a helping hand.
If you're someone who has is positive, adaptable and intuitive, and has a
genuine interest in the well-being of others around you, we invite you to
discover how at Westin, together we can rise.