About the job
Danone MENA is looking for an Operations Planner Manager for its
Specialized Nutrition Business in Egypt & Saudi based in Cairo, Egypt.

About The Role :
‎1- Business Context:
* Ensure all operations until stock is sellable (customs clearance, stock movements, transfers to branches,...).
* Ensuring high performance on Order Management Cycle, resulting in an increase in product availability and faster response time in managing effective logistics.
* Effectively engage with distributors on order management, inventory management, ...
* Driving efficiencies in order management & contribution to improving customer service levels in terms of response time & product delivery.
* Cross-collaborate with internal and external stakeholders to drive efficient operations in line with market regulations ( Demand, Supply, CS, Regulatory, Commercial, Customs, Distributors...).
* Driving improvement in operations.
* Support Cluster DPM in ad hoc requests ( uploads, orders...).

‎2- Key Accountabilities:
* Ensures stock availability at all times in all locations through.
* Strong In-transit tracking and follow up.
* Fast customs clearance in line with the country's requirements with mitigation when faced with challenges.
* Strong collaboration with distributors to ensure expedited in-stock process and stock availability in all branches.
* Communicate to internal and external stakeholders operations updates with stock picture, operations tracker, improvement plan and results, .and any new development benefiting to or impacting the business.
* Customer orders management which incl. but not limited to receipt, review, process & archive.
* Order reconciliation process with distributors as per assigned markets to align order quantities, capture actions on received, planned or open quantities.
* Follow up monthly on expected orders dispatch with supply planning.
* Always ensure the accuracy of the system (R3) with a monthly validation process to match with master file.
* Manage complaints product returns, damages and claims.
* Tracking of shipments, follow up of customs clearance up to delivery customer warehouse.
* Effectively communicate with internal & external stakeholders on orders status.
* Drive continuous improvements in operations process to deliver efficiencies.
* Deploy tools for tracking of shipment from supply points to destination country.
* Maintain records for assessing improvements in shipping & clearance lead times to improve time to market.
* Communicate updates on clearance on weekly basis with status & root cause analysis of shipment/clearance delays & actions/support needed.
* Support on stock checks/stock counts.
* Support the KSA and Egypt cluster DPM on operational tasks ( uploads, closing...).

‎3- Key Performance Indicators:
* Time to market.
* OTIF.
* OOS reduction.
* Order reconciliation accuracy.
* ‎100% accuracy in R3 & Master file.
* IT leadtime days.
* Demurrage costs reduction.
* Discipline in process execution.
* Order management with customers (back orders, reconciliations).
* Claim resolution within agreed SLA.

‎4- Job Dimensions:
* Business impact: The role has a direct impact on business results as its KPIs directly affect the set targets.
* Strategic contribution: The candidate should be a strategic thinker with the ability to develop a road map for the supply chain and route to market for ‎3 years.
* Geographic scope of the job; Saudi and Egypt.
* Team management: not applicable.
* Functional management: will be required to contribute to international teams/projects.
* Main internal relations: The role involves a high level of interaction between internal stakeholders at the Middle East regional office and close collaboration with Supply Chain teams in Supply Points.
* Main external relations: Liaison with Distributors & 3rd party providers as required.
About you
To be successful in the role you should ideally have:

Education & professional experience:
* Bachelor Degree.
* ‎3 years experience in supply chain .
* Competency in the use of Microsoft Office, especially Excel and PowerPoint.
* English is a Must.

Location:
Cairo, Egypt.

Languages required :
* Fluent in English and Arabic.

Functional Competencies:
* Order to cycle management.
* Distributor Management.
* Advance excel proficiency.
* Supply chain flow (upstream to downstream).
* Logistics management.
* Value creation through cross-functional management.
* Connection on Full chain.

Soft Skills:
* Strong communication skills.
* Strong ownership & accountability.
* Clear understanding of full chain.
* Attention to details.
* Time management.
* Highly process / KPI driven.
* Strong interpersonal skills.
* Continuous improvement mindset.
* Team player.
* Able to absorb pressure.
* Strong analytical skills.
* Project Management.

Mobility:
Ideally, candidates should be open to move within the region or outside the
region with Danone in ‎3-‎4 years if such an opportunity will arise which will
contribute to his/her career growth.

Values:
The selected candidate is expected to adhere to Danone's core values:
Humanism, Openness, Proximity & Enthusiasm.

About us
Danone is a world-leading food company operating in three business divisions:
Fresh Dairy Products, Specialized Nutrition, and Waters.
Danone's mission is Bringing health through food to as many people as possible
and we want to invite people to join the movement for a healthier world. We
recognize the power people have in impacting the world through their daily
choices. Each time we eat and drink, we vote for the world we want to live in.
We believe a healthy body needs healthy food. And healthy food needs a healthy
planet and this is what our new signature One Planet One Health embodies.

We offer
Working in Danone MENA is one of the best places to build a strong career
through everyday learning, empowerment, and team collaboration in an open
culture & environment. Our culture fosters autonomy and empowerment, where
your everyday can be a fresh adventure - full of new possibilities and
opportunities for your development.
Danone MENA doesn't just welcome what makes you unique, we value it. We're
proud to be an equal opportunity employer, where all hires to our team are
based on qualifications, merit, and business needs. We recruit, employ, train,
and promote regardless of race, color, religion, disability, sex, national
origin, age, genetic characteristic, or any other protected status. Faithful
to our values of openness and humanism, all of our employees share in the
commitment to engage one another with dignity and respect

So, if you are the Operations Planner we are looking for, click on
"apply" now before the closing date on June 5th.

For more information about Danone, its people, and its business, please visit
www.danone.com

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