IT Site Operations Lead - Egypt

Purpose and Accountabilities:
The Site Operations Lead (SOL) is responsible for all IT Operations on their
site(s). They deliver a consistent business focused approach through site IT
Operations to unlock business value and respond to change with agility and
speed. The role benefits from standardized ways of working while recognizing
and supporting functional differences. It is accountable towards the business
for IT services delivery on site aligned with agreed business requirements.
The SOL must build and manage trust-based relations with site leadership and
business IT representatives, and is responsible for the site integrity and
services, acting as the business representative for problem, request and
change management process. They are end-to-end accountable for the IT
infrastructure operations of site(s), including the delivery of day-to-day
site level infrastructure services to the agreed SLAs. The SOL is the day-to-
day service integrator to ensure site(s) IT infrastructure landscape remain
compliant.
* IT Site Operations Lead (SOL) is accountable for ensuring secure, reliable, and affordable IT services and operations services for their site(s), with the prime goal of business value delivery.
* Maintaining appropriate relationships with key business stakeholders whilst still being able to constructively challenge on one hand, on the other hand representing site towards the wider IDSO and IRM communities, providing back business short- and long-term demand.
* The SOL is responsible for the integrated communication of operational performance and infrastructure project delivery reporting for business and IT stakeholders
* Accountable for and takes an active role managing priorities for On Site Support service and other local IT support activities
* Collaborating and managing local on-site contractors to deliver quality services on site
* Proactive monitoring of IT service delivery and capacity
* Building IT demand plans together with the business and owning control over the site operational IT budget, tracking and monitoring IT spend against agreed with the business budget and LE.
* Site IT representative and escalation point coordinating IT infrastructure project delivery ensuring alignment of deployments across various global IT projects/services that impact site(s).
* Act as the sign off point for infrastructure changes on the site
* Supporting the IT project team for various project activities and ensures most effective way of delivery (that includes extra support that improves outcome and reduces costs)
* Accountable for site IT HSSE, DR (Disaster recovery) and where applicable BCP (Business Continuity Plan) IT elements. Ensures HSSE rules are respected by internal and external IT teams and partners on site(s) (Goal Zero) Ensuring contractors are meeting all HSSE requirements and storing related evidence
* Accountable for site Information Risk Management (IRM) compliance and actively driving remediation of local vulnerabilities and non-compliance.
* Escalating site IT problems and business impact to IT Service Managers / IT Partners
* Communicating to the business new Consumer IT services ensuring buy in and actual usage
* Ensuring regulatory and compliance controls are embedded in site operations modus operandi.
* Promoting Continuous Improvement culture within own scope of accountability, i.e. Service Improvements, Ways of Working, Cost reduction, Capacity Mgmt.
* Escalating serious service incidents that threaten business continuity with LOI and Service Managers. Ensuring initiation of Major Incidents as required and driving site related incident and problem resolution.
* SOL is the business focal point for change management, including communications on infrastructure matters, and for major incident and problem management.
* Actively work with Service Managers and Vendors to ensure MPRs (Major Problem Review) are completed and then share results with relevant stakeholders.
* Supporting any restructuring activities from IT perspective including mass on-boarding, Transfer and Off-boarding
Special Challenges:
* To ensure successful landscape service performance partnership needs to be built with the IDT Managers, IT Operations Engineers for BC and non-BC applications and the Business Vertical & Common Services Delivery Managers.
* Strong ownership that ensures proactive and further active involvement in all projects that have IT infrastructure/operations element.
* Should have an excellent grounding in IT infrastructure solutions, operations, particularly in the network space. Also show strong knowledge in related areas such as IT Service Management.
* Strong dotted line to local natural team (e.g. Real Estate/HSSE/Asset Protection) supporting all aspects of site(s) operations.
* SOL is the local go-to person on site(s) for data related to IDSO services including: Volumes, Rates, Financial and contractual data.
* Participate in the 24x7 rota of the global SOL community. This includes being on-call during ‎2 or ‎3 weekends a year.
What we need from You
* Minimum of ‎3 years ' experience in complex organization or equivalent
* Excellent stakeholder management skills and experience.
* Excellent communication and analytical skills.
* Understanding financial planning and basic knowledge of finance
* Skilled in systematically troubleshooting complex issues to a root cause and reporting out to stakeholders in business language.
* Skilled in investigating and fixing complex issues across organizational boundaries, including vendors.
* Emotional intelligence (i.e., patience, listening, self-reflective, thoughtful, ability to build trusting relationships, reasoning, and understanding)
* Outstanding relationship and influencing skills with people at all levels in the organization and in diverse cultures.
* Ability to work with other disciplines in a global environment, and to bridge technical, commercial and IT skills.
* Working knowledge of ITIL Foundations
* Ability to work effectively and maintain composure under pressure.
Additional Information
This position requires a strong self-starter who can proactively engage with
the relevant stakeholders. You possess excellent communication, strong
interface, and stakeholder management skills. You have a learner and
challenger mindset, are resilient and determined to succeed. You have
effective influencing and consultation skills to motivate others, to produce
high quality results without formal authority. You have a can-do mindset. You
are a fast learner, who can deal with multiple activities running in parallel
and maintain composure under pressure.
An innovative place to work
There's never been a more exciting time to work at Shell.
Join us and you'll be adding your talent and imagination to a business with
the ambition to shape the future - whether by investing in oil, gas, and
renewable energy to meet demand, exploring new ways to store energy, or
developing technology that helps the world to use energy more efficiently,
everyone at Shell does their part.
An inclusive place to work
To power progress, we need to attract and develop the brightest minds and make
sure every voice is heard. Here are just some of the ways we are nurturing an
inclusive environment - one where you can express your ideas, extend your
skills, and reach your potential.
* We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
* We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an
impressive range of benefits and joining Shell becomes an inspired career
choice.
We're huge advocates for career development. We'll encourage you to try new
roles and experience new settings. By pushing people to reach their potential,
we frequently help them find skills they never knew they had, or make career
moves they never thought possible.