Sales Account Supervisor
PURPOSE OF THE JOB
Responsible for supervising team's performance, ensuring that client's metrics
are met, and morale of the team is charged to drive the team towards success.
KEY RESPONSIBILITIES
SECURITY COMPLIANCE
Employees are required to maintain compliance with SYKES safety, security, and
privacy programs. Responsible for being an active participant in the SYKES
safety, security and privacy programs to protect SYKES' business operations,
facilities, and physical and intellectual property and to ensure a safe and
secure working environment for all SYKES' employees.
ETHICS COMPLIANCE
SYKES is firmly committed to conducting business in compliance with the letter
and spirit of the law and other accepted standards of business conduct as
reflected in the company's policies. Employees are encouraged to observe the
highest standards of professionalism at all times and are expected to adhere
to SYKES policies on ethics and integrity.
Requirements
EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED
* Fluency in English
* Candidates should be qualified to University Degree level or equivalent
* Previous Call Centre management experience is a must
* Experience in a relevant position is a must
* Sales experience of minimum 1 year is a must
* Knowledge in Microsoft Office - Word/PowerPoint/Excel.
* High Level Knowledge of PC applications - Hardware & Software (Preferable).
* Excellent communication skills.
* Ability to work on one's own initiative and under pressure to achieve results and targets.
* Demonstrate organizational and time management ability.
* Professionalism to deal with people management issues as they arise.
* Good attention to detail a requirement.
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