Number of Positions
2*
Business Line
Automotive
Function
*Sales *
City
*Obour *
State/Province
*Cairo *
Country
*Egypt *
Zip/Postal Code
*11311 ****
Roles & Responsibilities:
Welcoming and assignment of the visitor/ customer
* Prior information about incoming customers with an appointment.
* Reception of all entering visitors/customers.
* Assessment of the visitors'/customers' concern (with and without appointment).
* Accurate assignment of the visitor to the consultant pool.
* Allocation of visitors/customers to the assigned consultant (visitors with appointment or existing customers with an assigned consultant) or to the relevant pool via a Matching Tool.
Supervision of the visitor/ customer
* Overall coordination of the visitors within the dealership.
* Active steering of the current workload of potential consultants by keeping a permanent overview.
* Creation of transparency in the optional planning and assurance of a smooth workflow.
* Re-prioritization of the deployment of the consultants in bottleneck situations.
* Guidance of the visitor/customer to the respective consultant who is being presented by him.
* Handover of necessary information about the visitor/customer to the consultant.
* Assurance of a pleasant stay (before and after the counseling by a consultant as well as for all accompanying persons).
* Bridging of the waiting time by offering refreshments and orientation and introducing the visitor/customer to the digital product presentation.
* Functioning as a link between the departments.
* Transmitting of a positive first impression of the brand, company and dealership.
* First contact person for the visitor/customer.
* Permanent monitoring of the welcome area and the showroom and immediate reception of incoming visitors/customers.
* Checking of the working area (welcome area, front office, vehicle display area and consultation area) and taking care of a flawless general condition.
Requirements**
* No completed apprenticeship in commercial/ technical field necessary.
* Work experience in the field of communications, customer contact, secretary, etc. would be an advantage.
* Basic brand, company and product knowledge.
* Experience in the application of new digital media and customer contact/ care.
### **Job Information** Number of Positions **1** **** Business Line **Automotive** **** Function **Administration** **** City **Obour** **** State/Province **Cairo** **** Country **Egypt** **** Zip/Postal Code **11311** **** ### **Job Description** * Welcoming and assignment of the visitor…
### **Job Information** Number of Positions **1** **** Business Line **Automotive** **** City **Obour** **** State/Province **Cairo** **** Country **Egypt** **** Zip/Postal Code **11311** **** ### **Job Description** * Welcoming and assignment of the visitor/ customer * Prior informatio…
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