ETS Coordinator

(2200CEN)
Saudi Arabia-Eastern Province-Dharan | Full-time | Permanent | Standard

KEY PURPOSE:
Coordinate activities related to incoming / outgoing Air Freight & full truck
load shipments in line to company standards monitoring shipments, identifying
potential problems & arranging proactive solutions.

KEY WORKING RELATIONSHIPS

CONTACT

FREQUENCY

REASON

a. Internal

Freight Manager

Daily

Service related issues

Bahrain Hub

Daily

To ensure ETS shipments are recovered & processed to KSA in a timely manner.

Services Manager /Ops Supervisors

Ad-hoc

Follow up normal / urgent deliveries

Finance

Daily

Scan vendor invoices.

Sales

Daily

Update shipment status, advise sales leads.

Gateways

Daily

Pre-alert shipments, fwd clearance documents & follow up clearance.

b. External

Customers

Daily

Proactively update shipment status until delivery

Billing
Daily

Sharing comprehensive billing details.

Freight forwarders

Daily

Efficiently follow up collections, billing & discrepencies.

DHL Network

Daily

Send routing requests, shipment problems

PRINCIPAL ACCOUNTABILITIES:
* Review customer requests to ensure accuracy & complete details.
* Coordinate freight shipments with vendors, DHL Bahrain hub, Gateway, Operations & other entities involved in shipping.
* Communicate to customers to notify shipment status, delays & challenges during shipping.
* Review shipping orders, rates & schedules to make sure they are accurate and complete
* Schedule delivery based on customer requirement & available options
* Maintain accurate & fully updated records on tracker sheet, ensure all costs & Selling are recorded in it.
* Coordinate 3rd party logistics providers to handle shipping needs
* Follow up efficiently timely pickup and delivery of shipments.
* Customer service skills to successfully complete tasks.
* Freight coordinators must interface with a variety of people non-stop & provide excellent customer service.
* Work in an office environment & comfortable using MS office & Outlook.
COMPETENCIES
INFLUENCING THE BUSINESS

PASSION FOR CUSTOMER SERVICE: Drive to identify, understand and give high
priority to customer needs. Anticipating and providing solutions to customers
in a helpful, friendly & honest manner.

INTERPERSONAL / COMMUNICATION

COMMUNICATION: Ability to express well-thought concise, timely, oral &
written information. Ability to adjust language or terminology to
characteristics & needs of audience.

INTERPERSONAL UNDERSTANDING: Ability to understand perceptions & need of
others as well as to pick up clues & unspoken thoughts.

TEAMWORK: Work effectively within team or outside formal line of authority
to accomplish objectives. Demonstrating understanding of how own role fits
within DHL as a whole.

PERSONAL

ACHIEVEMENT DRIVE: Demonstrating a high level of commitment, energy,
resilience and tenacity in doing the job. Set high standards & challenging
goals , continually striving to reach or exceed them.

ATTENTION TO DETAIL: Check accurately own work, follow up and monitor.

INITIATIVE: Willing to adapt changes that can add value to business & run
it. Take action to ensure objectives are met or exceeded without being
followed up.

TOLERANCE FOR STRESS: Maintaining stable performance under pressure and
remaining calm, focused & controlled in handling critical situations.

PROBLEM SOLVING

DECISION MAKING/JUDGEMENT: Ability to choose between different
alternatives with care. Use sound judgement in conditions of uncertainty .

TECHNICAL / PROFESSIONAL

DHL KNOWLEDGE: Demonstrating an adequate knowledge of DHL strategy,
services, products, organization, procedures and business processes.

JOB KNOWLEDGE/SKILLS: Achieve high level of job-related knowledge &
skills. Assimilating & applying in timely manner new job-related information.

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR
CUSTOMERS.
Would you like to become part of the world's most international company in the
world?
A company that pioneered cross-border express delivery in ‎1969 and is now
active in more than ‎220 countries and territories worldwide. Do you want to be
part of a company that connects people worldwide? And the more people we
connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric"
Team and become a Certified International Specialist!

YOUR TASKS:
* Identify, develop and maintain favorable contact with high level decision makers including C-suite level and work to understand strategic business challenges while developing a business fit between DGF and the customer.
* Focus is on delivering Customer Satisfaction by leveraging the organization's network and ensuring all stakeholders are engaged.
* Develop proposals and sales plans that support increased sales from targeted prospects.
* Ability to work off hours or overtime on short notice
* Highly motivated, detail-oriented team player & dedicated to providing high quality customer service.
* Customer Service Skills - Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, industry partners via phone & email to complete challenging tasks in a time sensitive manner.
* MS Office Suite skills - most importantly, Outlook, Excel, and Word.
* Call carriers to coordinate shipment schedules.
* Minimum of ‎3-‎5 years of experience in the transportation/logistics field working in freight forwarding or equivalent.
YOUR PROFILE:
* Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
* Analyzes and resolves complex cross-functional issues.
* Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
* Typically requires BS/BA in related discipline and/or ‎10-‎15 years of experience in Ocean Freight Forwarding / Ocean carriers / high volume retailers with Ocean Freight business in the area of transportation, logistics or supply chain.
OUR OFFER:
* Strong career support in an international environment.
* Great culture and colleagues.
* Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then
apply now!
We look forward to receiving your application!

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