Associate.Customer Care.Aster Muwaileh Medical Centre

• DO -- Key Responsibilities


• Welcome & greet patients & ask query of the patient as per set checklist


• Help in Registration form & Insurance form fill up


• Check the patient category - Insured Patient, Corporate Patients (check the staff list), HMO, General Patients


• Assist patients to complete all necessary forms and documentation including medical insurance


• Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)


• Send patient to concerned counter. Assist patient if required in reaching to the counter


• Handover Patient Registration Cards to the patients


• Act as first level of Problem Solving and grievance handling of patients


• Maintain cordial patient relations


• Ensure patients are informed if a doctor is running late or called out


• Ensure reception area is well maintained, neat and clean


• Ensure all standard protocols set by organization are maintained


• Check with Insurance Coordinator for cases requiring approvals


• Coordinate with Symphony for insurance related matters


• Check with Insurance Coordinator the status of the Insurance card produced by the patient


• Check with the Insurance coordinator about the packages covered


• Receive Patient File


• Enter details in the system


• Get insurance card


• Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service


• Collect money from patients


• Make Backdate billing for pending approvals


• Call & follow-up with patients regarding NP amounts

Aster DM Healthcare Limited is one of the largest private healthcare service
providers operating in multiple GCC states and is an emerging healthcare
player in India. With an inherent emphasis on clinical excellence, we are one
of the few entities in the world with a strong presence across primary,
secondary, tertiary and quaternary healthcare through our hospitals, clinics
and pharmacies. We have over ‎20,000 plus dedicated employees across the
geographies that we are present in, delivering a simple yet strong promise to
our different stakeholders: "We'll treat you well." We reach out to all
economic segments in the GCC countries through our differentiated healthcare
services across the "Aster", "Medcare" and "Access" brands.

For more details please visit our website https://www.asterdmhealthcare.com/

Aster Hospitals , one of the largest private healthcare service providers
in GCC, aim to make a difference with our patient-centric approach to medical
care and an inherent emphasis on clinical excellence. Currently, Aster
Hospitals are located in ‎4 countries in the GCC specializing in primary,
secondary and tertiary healthcare.
These include Aster Hospitals (Mankhool and Al Qusais) in UAE, Aster Al Raffah
Hospitals (Muscat, Sohar and Ibri) in Oman, Aster Hospital (Doha) in Qatar and
Aster Sanad Hospital (Riyadh) in Kingdom of Saudi Arabia delivering on a
simple yet strong promise to its people: "We'll treat you well." Overall,
Aster DM Healthcare Group has a strong presence in GCC and is an emerging
healthcare provider in India with ‎25 hospitals, ‎116 clinics and ‎238 pharmacies
manned by ‎20,500+ workforce (including approx. ‎1250 doctors on fee for service
basis) from across the geographies.