Associate.Customer Care.Dar Al Shifa Medical Centre

Your Role:

The Customer Service Executive will meet and greet the patients and solve
their queries if they have any. And provide strategic directions toward
achieving higher levels of performance and customer satisfaction.
Your Responsibilities:
* Welcome & greet patients & ask query of the patient as per set checklist.
* Help in Registration form & Insurance form fill up.
* Check the patient category - Insured Patient, Corporate Patients (check the staff list), HMO, and General Patients, assist patients to complete all necessary forms and documentation including medical insurance.
* Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required).
* Send patient to concerned counter. Assist patient if required in reaching to the counter.
* Handover Patient Registration Cards to the patients.
* Ensure patients are informed if a doctor is running late or called out.
* Ensure reception area is well maintained, neat and clean and all standard protocols set by organization are maintained.
* Check with Insurance Coordinator for cases requiring approvals and status, packages covered of Insurance Card produced by patient.
* Coordinate with Symphony for insurance related matters.
* Receive patient file and enter details in the system.
* Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service.
* Collect money from patients and make Backdate billing for pending approvals.
* Call & follow-up with patients regarding NP amounts.
Education & Experience:
* Graduate or Diploma in any field .
* ‎2-‎3 years of relevant experience.
* Ability to deliver high level of quality in all aspects of work performance and customer service.
* Ability to maintain strong working relationships and works well in teams and individual.
Competencies:

Delivering Patient Excellence | Strives for service excellence to
'treat customers well' by displaying an understanding of their requirements,
delivering value and by communicating, keeping in mind the customer's
perspective.
Driving Collaboration | Establishes open and trusting relationships to
drive cross functional synergy, focus on achievement of collective results and
respect for diversity.
Driving Results | Displays perseverance and resilience to deliver high
performance. Displays accountability for results and takes timely decisions
evaluating relevant sources of information.
Our Benefits & Culture:

At Aster, We Care. We strive to create meaningful & purposeful experiences for
our employees. As part of our team, you can contribute to giving back to
society. Around the world we employ discoverers, and encourage bold
innovators.
Aster DM Healthcare is an Equal Opportunity Employer. We embrace diversity and
respect differences that lay the foundation for encouraging creative ideas,
building cohesive teams and fostering values and experiences. Our brand's
promise of "We'll Treat You Well" deeply resonates with our employees and the
communities we serve.

Aster DM Healthcare Limited is one of the largest private healthcare service
providers operating in multiple GCC states and is an emerging healthcare
player in India. With an inherent emphasis on clinical excellence, we are one
of the few entities in the world with a strong presence across primary,
secondary, tertiary and quaternary healthcare through our hospitals, clinics
and pharmacies. We have over ‎20,000 plus dedicated employees across the
geographies that we are present in, delivering a simple yet strong promise to
our different stakeholders: "We'll treat you well." We reach out to all
economic segments in the GCC countries through our differentiated healthcare
services across the "Aster", "Medcare" and "Access" brands.

For more details please visit our website https://www.asterdmhealthcare.com/

Aster Hospitals , one of the largest private healthcare service providers
in GCC, aim to make a difference with our patient-centric approach to medical
care and an inherent emphasis on clinical excellence. Currently, Aster
Hospitals are located in ‎4 countries in the GCC specializing in primary,
secondary and tertiary healthcare.
These include Aster Hospitals (Mankhool and Al Qusais) in UAE, Aster Al Raffah
Hospitals (Muscat, Sohar and Ibri) in Oman, Aster Hospital (Doha) in Qatar and
Aster Sanad Hospital (Riyadh) in Kingdom of Saudi Arabia delivering on a
simple yet strong promise to its people: "We'll treat you well." Overall,
Aster DM Healthcare Group has a strong presence in GCC and is an emerging
healthcare provider in India with ‎25 hospitals, ‎116 clinics and ‎238 pharmacies
manned by ‎20,500+ workforce (including approx. ‎1250 doctors on fee for service
basis) from across the geographies.