Coordinator - Sales Support

Date: ‎27-Apr-‎2023
Company: Air Arabia PJSC (G9)
Location: Sharjah, AE
Country: AE
Job Purpose
Provides administrative and logistics support to the sales team and GSAs in
the assigned region ensuring smooth workflow. Assists in the GSAs set-up,
agreements, communication, as well as in the implementation of new related
projects as per adopted procedures and in line with Company 's objectives.
Key Result Responsibilities
* Provides administrative and logistics support to the sales team in a timely manner and communicates any changes or updates to commercial teams as necessary.
* Assists in on-going/new sales projects and initiatives, this includes BSP (Billing Settlement Plan/IATA), new systems, new products such as check-in and Bus segment, etc. Provides necessary information and follows up on implementation status and requirements in the corresponding area.
* Provides on-going necessary support to the sales team in the set-up of new destinations, this includes coordinating arrangements related to contracts, LGs, systems set-up, system training, logistics, etc.
* Assists in handling existing and new GSAs and suppliers' contracts and SLAs. Prepares/updates standard templates for contracts and agreements to be used by sales team; reviews/renews contracts and SLAs in line with approved standards.
* Coordinates orientation tours for the GSAs and other distribution channels, as well as training on any new systems, services, products, and initiatives implemented.
* Coordinates the GSAs migration process in the assigned region as per adopted standards and reports any operational interruptions that might lead to loss of customers and sales.
* Supports the OTA/ API integration process for all GSAs in the assigned region by obtaining needed data, content and documentations for the initial set-up. Coordinates with internal departments to process payments, User Accounts, Login credentials, etc. and follows up to rectify problems (if any).
* Assists in organizing sales promotion campaigns and FAM trips, coordinates with marketing team on requirements and necessary arrangements.
* Conducts regular system audits on the GSAs to ensure adherence with applicable standards.
* Coordinates with marketing department for updates related to POS & BTL in the assigned region as needed.
* Prepares function-related reports on daily/monthly basis or as advised by the Line Manager to reflect the sales performance.
* Maintains updated records of all the data and contacts to be referred to when needed.
* Performs any additional responsibilities as assigned by the Line Manager.
Qualifications (Academic, training, languages)
* Bachelor degree in Administration/IT or equivalent, a relating diploma is acceptable.
* A certificate in Project Management (PMS) is an advantage.
* Capable of using technology systems and tools; proficient in Microsoft Office, Internet and Web Search. Advanced Excel and Access skills.
* Fluent in English Language.
* Fluent in Hindi/ Urdu Language.
Work Experience
* Minimum ‎2 years of related sales support/ coordination experience in service industry preferably in airlines.
* A good exposure to the Aviation operations and services is an advantage.
* Proven skills in analysing data, identifying pitfalls and recommending cost-effective solutions.
* Reasonable experience in project management handling more than one project simultaneously.
* Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
* Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company's objectives.
* Product knowledge: capability of understanding market trends and channelling them leading to effective customer care solutions.
* Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.