Procurement Support Lead

Date: Sep ‎12, ‎2022
Location: Saudi Arabia
Company: King Abdullah University of Science & Technology
Job Purpose
The Procurement Support Lead is responsible for managing the Procurement
Support team and activities. This includes managing enquiries on procurement
actions and monitoring / expediting undelivered orders, generating monthly
reports for Procurement and Supply Chain Services, providing monthly reports
on vendor registration, freshdesk tickets, and expediting activities.

Major Accountabilities
Purchase Order / Transactional Process
 Lead the expediting team in liaising with Procurement Services and Supply
Chain team to ensure goods and services are delivered without delay
 Issues reports on the performance of the stages in the P to P cycle
 Understanding of the supply chain stages, including logistics, permitting
and customs clearance
 Understand customer support platform (Freshdesk or similar) used for
customers queries
 Managing the Support team's activities in ensuring queries are being
promptly addressed and ensuring orders still in the fulfillment process are
monitored to ensure there are no unnecessary delays
 Monitor the team performance by providing monthly progress reports re: fresh
desk tickets, vendor registration and expediting activities.
 Perform other applicable tasks and duties assigned within the realm of the
employee's knowledge, skills and abilities in the field of his/her position
 Performs other applicable related support tasks as assigned
Relationships
 Work with other senior procurement staff on the execution of low and medium-
complexity sourcing projects relating to supplier performance management
 Oversees the effectiveness of their team's relationships with stakeholders
Systems & Tools
 Manages systems admin to ensure people have the right access to the systems
and approval workflows
 Oversee Admin Support on all Procurement systems
 Ensures Procurement Helpdesks are run effectively and tickets are closed
promptly.
Ethics
 Maintain an ethical approach to all work actions

Competencies
Communication Skills
 Strong written and verbal communication. Ability to communicate effectively
with mid-level and senior stakeholders
Ownership/Accountability/Dependability
 Strong sense of accountability and ability to determine actions, risks and
results to get the job done.
Analytical Skills/ Problem Solving/ Decision Making
 Strong problem solving skills and techniques. Able to understand and carry
out spend analysis and draw out conclusions and fact-based decision making
Expertise and Technical Knowledge
 Excellent Knowledge of Procurement processes: Category Planning, Strategic
Sourcing and Supplier Relationship Management and how to apply them in a
diverse range of areas
Results Orientation
 Strong desire to understand customer issues as relates to a category and on
achieving results which add value for customers
IT Skills
 Ability to use e-procurement applications and Microsoft Office programs
including Word, Excel, PowerApps and PowerPoint
 Ability to use automation tools
Leadership
 Ability to coach members of the Procurement team
 Ability to lead direct reports and non-direct reports
 Ability to lead a project team within their specialism
Innovation
 Ability to think about and create solutions which enhance the performance of
the support areas
 Have a continuous improvement mindset
Planning Skills
 Ability to anticipate and predict internal and external changes, trends and
influences in order to effectively utilize time and prioritize activities for
efficient delivery
 Ability to estimate workload, team sizing, responsibility allocation and
manage resources to meet targets and deadlines within customer area or
responsibility. Demonstrated approach of consistently focusing on minimizing
expenses whilst maximizing results.
 Ability to forecast workload, team sizing, responsibility allocation and
manage resources to meet targets and deadlines for Procurement as a whole.
Able to understand and communicate at a senior level the value add of
Procurement to the organization over time. Qualifications
 Bachelor's degree in a relevant subject, Master's degree is preferred
 Procurement Qualification is desirable (e.g. MCIPS or IACCM)
 Certification in Continuous Improvement / Business Process Re-Engineering is
advantageous
Experience
 ‎8+ years' relevant professional experience
 ‎4+ years' experience leading a customer focused support team
 Proven people management and leadership experience
 Strong analytical and report writing experience