Receptionist (Local Talents Only)

About us
Join us and we won't expect you to conform to any stereotype - because we know
that a team with different perspectives and passions can only make us
stronger. If you see yourself as Accounts Payable at InterContinental Hotels
in Madinah. Apply Now!
Dar Al Iman Intercontinental hotel in Madinah is considered as one of the best
branded hotels with a fabulous location on a few steps from The Holy Prophet's
Mosque (Al Masjid Al Nabawi). Enjoy spacious food with dramatic views of the
mosque by night or sample a variety of Arabian and international cuisine.
Ideally placed, this hotel in Madinah is the heart of the city 's financial,
commercial, and shopping districts. It is within easy reach of historic sites
& Museums including Ohud Mountain, Syed Al Shuhada.
As well as historic mosques like Masjid Quba, Masjid Al Qiblatain, Masjid Al
Jum'ah, Masjid Syed Al Shuhada& Seven Mosques...etc. Close to shopping arcades
and a commercial Centre. The hotel is just ‎25 minutes' drive from Madinah
International Airport.
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
* Receive, register, check in and out guests according to Hotel Brand and legal requirements and enter guest details into the PMS.
* Be familiar with all guest rooms to ensure rooms sales are maximized in accordance with selling strategies.
* Process all cashiering transactions in accordance with Front Office Accounting Standards.
* Responsible for float and ensure all accounting procedures are adhered to.
* Be fully conversant with hotel rooms, availability and rates and be able to sell accordingly.
* Follow all Credit Policy and procedures.
PEOPLE:
* Be involved and contribute at team meetings.
GUEST EXPERIENCE:
* Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
* Be aware of functions, facilities, promotions and events taking place in the hotel.
* Receive, process and confirm all reservations whether inbound or outbound.
* Maintain all documentation as required.
* Liaise and follow up any actions required for guests.
* Control and monitor the allocation of rooms.
* Courteously handle all incoming and outgoing telephone calls for guests and staff.
* Ensure correct billing of all telephone charges to guests and monitor all administration extensions.
* Process wake up calls.
* Maintain guests voice mail system and manual message system.
* Maintain all additional equipment required for all voice communication.
* Receive guest inquiries and appropriately handle and log.
* Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment.
* Maintain parcel log and follow procedures.
* Maintain log for all incoming / outgoing keys.
* Maintain privacy of guests with reference to room numbers, names, nationality, etc.
* Weekly safe box inventory.
* Update guest registration cards, update guest profile.
* Report anything considered as health or safety hazard & be aware of the IHG Health & Safety Policy.
* IHG One Reward Program.
* Intercontinental Ambassador Program.
RESPONSIBLE BUSINESS:
* Follow acceptable practices as required by company policy and procedures.
* Be fully conversant with all hotel emergency procedures.
ACCOUNTABILITY:
This is a job in a large full-service, luxury, or resort hotel. With a goal to
deliver friendly, efficient customer service and to create a warm and
welcoming atmosphere for all our guests, with the key aim of retaining and
attracting new customers.
What We need from you:
* College Diploma / bachelor's degree.
* Bilingual (Arabic/English) is required.
* Local talents only ( Saudi nationals ).
* Communication skills.
* One year of hotel experience is desirable.
What We Offer:
We genuinely care about people, and we show this through living out our
promise of True Hospitality every day. It's what connects every colleague in
all IHG hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the
heart of it all are specific, core service skills.
* True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
* True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
* True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
* True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental
Hotels & Resorts has pioneered international travel since the 1940s, we are
passionate about sharing our renowned international know-how and cultural
wisdom in truly impressive surroundings. We all take great pride in being
genuine ambassadors of the InterContinental®️ brand and to be part of the
brand you will have a thirst for travel, passion for culture and appreciation
for diversity. We create inspiring experiences for those seeking a richer
perspective on the world. If you'd like to embrace a world of opportunities,
we'd like to welcome you to the world's most international luxury hotel brand.
Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today and let's #GoFurtherTogether.