Duty Manager (Local Talents Only)

About us
Join us and we won't expect you to conform to any stereotype - because we know
that a team with different perspectives and passions can only make us
stronger. If you see yourself as Accounts Payable at InterContinental Hotels
in Madinah. Apply Now!
Dar Al Iman Intercontinental hotel in Madinah is considered as one of the best
branded hotels with a fabulous location on a few steps from The Holy Prophet's
Mosque (Al Masjid Al Nabawi). Enjoy spacious food with dramatic views of the
mosque by night or sample a variety of Arabian and international cuisine.
Ideally placed, this hotel in Madinah is the heart of the city 's financial,
commercial, and shopping districts. It is within easy reach of historic sites
& Museums including Ohud Mountain, Syed Al Shuhada.

As well as historic mosques like Masjid Quba, Masjid Al Qiblatain, Masjid Al
Jum'ah, Masjid Syed Al Shuhada& Seven Mosques...etc. Close to shopping arcades
and a commercial Centre. The hotel is just ‎25 minutes' drive from Madinah
International Airport.
KEY RELATIONSHIPS:
* Cooperates, coordinates and communicates with other hotel departments as required.
* Responds to guest needs and resolves related problems.
* Assists Guest Relations in greeting, rooming, and sending off VIP guests.
Key Responsibilities
* Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
* Provides functional assistance and direction to all departments.
* Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
* Supervises and directs Reception and Reservations personnel.
* Supports and assists Front Office personnel and all departments at peak periods.
* Ensures VIPs and priority club guests receive special attention.
* Inspects front of house and back of house regularly for cleanliness.
* Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
* Provides input for Front Office meetings.
* Promotes inter-hotel sales and in-house facilities.
* Checks billing instructions and monitors guest credit.
* Analyses and approves discounts and rebates.
* Analyses the rate variance report to ensure rooms revenue control.
* Takes action with the Property Management Systems (PMS) in emergency situation.
* Ensures front line staff comply with FIT Marketing techniques and maximize sales.
Customer Service
* Demonstrate service attributes in accordance with industry expectations and company standards including:
* Being attentive to Guests.
* Accurately and promptly fulfilling Guests requests.
* Anticipate Guests needs.
* Maintain a high level of knowledge which affects the Guest experience.
* Demonstrating a 'service' attitude.
* Taking appropriate action to resolve guest complaints.
* Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.
Health, Safety and Security
* Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same.
* Familiarize yourself with emergency and evacuation procedures.
* Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes.
Financial Management ( where incumbent has staff responsibilities)
* Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure.
* On an ongoing basis, control and analyze departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results.
* Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements.
People Management ( where incumbent has staff responsibilities)
* Work within the company's Human Resource Management System to ensure the departmental performance of staff is productive. Duties include:
* Plan for future staffing needs.
* Recruit in line with company guidelines.
* Prepare detailed induction programs for new staff.
* Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation.
* Ensure training needs analysis of your departmental staff is carried out and training programs are designed and implemented to meet needs.
* Actively work at developing your staff and identify high potentials.
* Maintain training records for all direct reports and ensure they do the same for their staff.
* Conduct probation and formal performance appraisal in line with company guidelines.
* Coach, counsel and discipline staff, providing constructive feedback to enhance performance.
* Approve leave requests after considering peaks and troughs in the business.
* Regularly communicate with staff to maintain good relations.
General
* Comply with the Company's Corporate Code of Conduct.
* Familiarize yourself with the company values and model desired behaviors.
* Perform tasks as directed by the Manager in pursuit of the achievement of business goals.
What We Offer:
We genuinely care about people, and we show this through living out our
promise of True Hospitality every day. It's what connects every colleague in
all IHG hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the
heart of it all are specific, core service skills.
* True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
* True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
* True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
* True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental
Hotels & Resorts has pioneered international travel since the 1940s, we are
passionate about sharing our renowned international know-how and cultural
wisdom in truly impressive surroundings. We all take great pride in being
genuine ambassadors of the InterContinental®️ brand and to be part of the
brand you will have a thirst for travel, passion for culture and appreciation
for diversity. We create inspiring experiences for those seeking a richer
perspective on the world. If you'd like to embrace a world of opportunities,
we'd like to welcome you to the world's most international luxury hotel brand.
Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today and let's #GoFurtherTogether.