Oracle IT Support - AppsPro

About Accenture

Accenture is a global professional services company with leading capabilities
in digital, cloud and security. Combining unmatched experience and specialized
skills across more than ‎40 industries, we offer Strategy and Consulting, Song,
Technology and Operations services -- all powered by the world's largest
network of Advanced Technology and Intelligent Operations centers. Our ‎710,000
people deliver on the promise of technology and human ingenuity every day,
serving clients in more than ‎120 countries. We embrace the power of change to
create value and shared success for our clients, people, shareholders,
partners and communities. Visit us at www.accenture.com.
About AppsPro
AppsPro professional team has extensive experience integrating solutions with
leading business applications including ERP (Enterprise Resource Planning),
SCM (Supply Chain Management), CRM (Customer Relationship Management), EPM
(Enterprise Performance Management), CX ( Customer Experience) and BI
(Business Intelligence) solutions. Our Oracle practice provides the perfect
mix of business expertise, Oracle knowledge, project management, and system
procedures. We have the necessary expertise to meet our clients '
requirements, from business process mapping and gap analysis to architecture
assessment and analysis, design, conversion and migration (both data &
application), customizations, interfaces, extensions, third-party integration,
knowledge transfer and user training
Technology
Through unmatched industry experience, leading technologies from our ecosystem
partners and startups, and the largest delivery network in the world, we
provide a powerful range of capabilities that can be tailored to our client 's
most complex business needs. With over ‎100 innovation hubs deployed around the
world, we help clients continuously innovate at speed and at scale so they can
outpace their peers. You will bring innovation, intelligence and industry
experience together with the newest technologies to help clients innovate at
scale and transform their businesses.
Technology is one of four services that make up one Accenture -the others are
Strategy and Consulting, Interactive and Operations.
Responsibilities
* Performs customer request/problem identification and follows defined procedures to resolve correctly.
* Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
* Maintaining high customer satisfaction ratings and service level agreements
* May complete and resolve non-call customer contact requests received by mail, web or email

Technical Qualifications
* ‎2 + years IT Support : Customer Service Delivery/Customer Contact Services
* Techno-Functional Skills
* Project Management experience is a plus.
Other Qualifications:
* Excellent Analytical skills
* Strong English written/verbal communications
* Self-motivated individual who works well in a team environment
* Willing to travel to customer sites on a regular basis
* Self-driven, ability to work under minimal supervision
Why join us?
* We offer a transparent, fast paced approach career progression, with a focus on your strengths and continuous coaching from senior colleagues
* You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools
* Flexible work arrangements and a range of benefits including competitive rewards
* You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends
* You will also have opportunities to make a difference to the communities in which we work and live
Next Steps
If this sounds like the ideal role, career, and company for you, click below
to apply.
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