System Engineer

؜ - ؜Riyadh ؜ -

Job details


  • Riyadh, Saudi Arabia

  • Tech Hiring

  • ‎2936275


Job Description




Do
*
Excellent communication skills,

* Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
* Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
* Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
* Answer incoming calls and respond to customer 's emails intimely manner. _
* _Manage and resolve customer complaints.

* Identify and escalate issues to supervisors as and when needed.
* Provide product and service information to customers.
* Research required information using available resources andOffer Solution to customers.
* Research, identify, and resolve customer complaints usingapplicable software.
* Route calls and tickets to appropriate resources and Domains whocan best support he user,
* Document all call information according to standard operatingprocedures.
* Recognize, document, and alert the management team of trends incustomer calls.
* Create SOPs for new Issues and resolution given.
* Complete call logs and reports.


SD - Remote Desktop Support

Job Summary

  • Advertiser: Encore Theme
  • Announcement date: 21/12/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Riyadh
  • Salary: -
  • Phone number: -
  • Email:

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