Immigration Coordinator

Job Description
Position Purpose
The Move One Immigration Coordinator is the primary point of accountability
for Move One's immigration clients in their assigned destination and for the
assignee during any immigration service.
What will you do on a regular basis
Stay abreast of changes in the country immigration laws and practices, changes
in the immigration legislation and reporting on new requirements / changes to
all the interested parties (Immigration Team /Key Accounts Manager/Country
Manager / Product Manager / Clients);
Provide reliable, concise and correct immigration advice (written and verbal)
at all times. Within ‎24 hours of RMC/Client initiation, send Immigration plan
to assignee (including timeline and required documents). Verification of
answers initial questions and identification of the applicable full procedure.
Verification of special needs, interests, or requirements with the assignee,
customer and HR manager, before and during the immigration service;
Make every attempt (in within the agreed system with the RMC) to speak
directly with assignee soon after the processes overview has been provided to
ensure they clearly understand the Immigration Service we provide and the
plan. Within ‎48 hours of sending the processes overview, a call with the
assignee should be scheduled (under the terms of RMC and if agreed with RMC)
to discuss the details of the Immigration Plan.
Maintain regular contact with the assignee, customer and HR Manager throughout
the service;
Immediately advising the client of any service related complaints, issues or
challenges; Immediately notifying the Operations Manager of any service issues
or escalations brought to their attention by a client; documenting the
issues/challenges in V3 and placing the service alert; Excellent Customer
Service to ensure customer issues are resolved.
Recording vital service related information in V3 daily by completing
comments, statuses, time-tracker, costs other fields; Uploading service
related documents to V3 including permits copies, passports, corporate
documents, and all other documents received for application processing;
Prepare necessary applications, forms and submission at the appropriate
authorities in order to obtain permits and documents related to foreign
worker's legal stay in the location;
Ensure that all services are invoiced within the shortest possible time (not
later than 48hrs after the service is complete), in accordance with clients
billing requirements;
Ensure that immigration templates, information in V3 and on Move One website
is always up to date; Updating client specific information based on client
alignment;
Track upcoming expiration dates in V3 and notifying the appropriate contact
(local HR, Lead Consultant, or HQ Regional Coordinator) of any expiration date
notices; Completing any client forms related to the service and weekly
reporting and calls wit RMCs. Providing clear and timely updates and service
reports to any Move One clients for whom they are providing services;
Skills
Positive attitude and self-starter with strong commitment to succeed
Excellent Arabic and English skills (verbal and written) Ability to
communicate clearly, concisely and with confidence.
Service industry work experience working within Immigration services is
essential (minimum ‎3 years)
Knowledge of KSA immigration / labor regulation is a must. Additional for
Qatar, Kuwait and UAE is preferred.
Good problem solving and time management skills; Strong service inclination
and customer orientation
Perform quality work within deadlines with or without direct supervision;
Sophisticated manner (ability to relate to people, clients and staff, at all
levels) Ability to work well with employees from diverse cultures
Strong accuracy and attention to details
Good knowledge of MS Business applications (word, excel, PowerPoint)
Willingness to travel ‎25% of the time for short stays
University degree is preferred
Job Type: Full-time