Who we are
We are a leading partner for luxury across the Middle East. With more than 600
stores, 300 brands and over 65 years of experience in the region, we have
become a major player in the beauty, fashion and gift sectors, by offering
service excellence to our partners and delighting all our customers. We are
moving fast from a traditional distributor and retailer for luxury in the
Middle East, to a hybrid retailer bringing luxury experiences to the
fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class
team. From physical retail through to supply chain and customer loyalty, we
aim to use technology and data to continuously improve every aspect of our
operations. We are looking for top talent to join us on this journey of
exploring new horizons together.
What you'll be doing
Responsible for ensuring a high, consistent level of customer experience and
service through continuous oversight and management of activities with focus
on delivering the set service quality, operational experience, performance and
financial KPIs. Drives the planning and execution of the contact center daily
operations as well as it 's digitalization and optimization to serve the short
and long term Customer Experience strategic plans, leading the team of direct
reports and cooperating with the stakeholders within the area of
responsibility.
What you 'll need to succeed
* University/Master diploma, preferably in a Commercial or Marketing field.
* 3+ years of professional experience in a customer experience or similar management role, with people management responsibilities.
* Excellent people and management skills to interact with partners, colleagues, and cross-functional teams.
* Proven track record of successfully leading complex cross-functional projects.
* Strong analytical mindset, ability to understand financial and performance data and utilize MS office proficiently to distillate insights.
* Excellent command of the English and Arabic language, both written and spoken
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.
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