Field Service Engineer

Job Title

Field Service Engineer

Job Description

Philips is a global leader in health technology, committed to improving
billions of lives worldwide and striving to make the world healthier and more
sustainable through innovation. Driven by the vision of a better tomorrow.
But it 's not just what we do, it's who we are. We are ‎80,000, wonderfully
unique individuals, with two things in common. An unwavering sense of purpose
and a relentless determination to deliver on our customers' needs. It's what
inspires us to create meaningful solutions - the kind that make a real
difference - when it matters most.
The world and our customers' needs are changing faster than ever before and
while we are proud of what we do already, we know we can do more. That's why
we need you, to help us tackle increasingly complex challenges posed by ever
evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips ' purpose has
never been more relevant. So whatever your role, if you share our passion for
helping others, you'll be working towards creating a better and fairer future
for all.
You are responsible for
* Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH
* Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
* Perform corrective maintenance, supported when necessary by tier-‎2 support helpdesk
* Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
* Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
* Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions - PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
* Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
* Use company property with care to ensure optimal results with minimal operational costs
* Keep abreast of new technologies likely to affect PH range of products
* Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
* Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
* Responsible for completeness and accuracy of service records with particular attention to test & inspection results
* Responsible for adopting appropriate ESD control while servicing PH equipment
* Responsible for using appropriate electronic measurement equipment in calibration controlled cycle
* Responsible for reporting identified device safety issues according to applicable PH quality standard policy
* Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
You are a part of
Looking at the challenges the world is facing today Philips ' purpose has
never been more relevant. So whatever your role, if you share our passion for
helping others, you'll be working towards creating a better and fairer future
for all.
To succeed in this role, you 'll need a customer-first attitude and the
following
* University degree in Electrical and Electronics Engineering, Biomedical Engineering or relevant disciplines
* ‎5+ years of field service experience
* Strong knowledge in diagnosing and repairing electronic equipment, troubleshooting and responding to customers' concerns
* Experience in IGT is preferred
* Strong customer service and communication skills
* Must be able to work both individually and in an established team setting
* Advanced level of English & Arabic is a must
* Excellent command of Microsoft Office applications
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to
deliver great outcomes for our people and our customers. We are embracing an
approach wherein we spend more time together than apart - which for full-time
employees translates to an average of at least ‎3 days working from the office
and up to ‎2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and
home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in ‎3 ways:
We believe in the importance of impactful collaboration: There's a certain
energy when everyone 's in the same room that can heighten idea generation and
creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary
according to task and team schedules. Flexibility isn 't office or online, it
means choosing the space that works best for you, your teams and our customers
on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed
to support our well-being, offer career advancement opportunities, and enable
us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It 's a calling to create a healthier
society through meaningful work, focused on innovative, customer-first health
technology solutions. Help us improve the health and well-being of billions of
people, every year. Ultimately creating a career that no one could have
planned for. Even you.