FIELD SERVICE ENGINEER

Company Summary
TechnipFMC is a global leader in the energy industry, specialized in subsea
and surface technologies. Our mission: to enhance the performance of world's
energy industry. How we do it: by constantly challenging conventions and
investing in our ‎20000+ employees, across ‎48 countries. At TechnipFMC, we aim
to offer an inspiring working experience: tackling some of the most complex
technical and engineering challenges in the world in collaboration with a
truly global team.
Marketed Job title
Are you our new and experienced Field Service Engineer in TechnipFMC,
Kuwait?
Introduction to the Job
"At TechnipFMC, we deliver critical projects of a scale, scope, and difficulty
that you simply won't find anywhere else. We are looking for an experienced
Field Service Engineer who can join our multicultural team in Kuwait.
"
Job Purpose:
Field Service Engineer will provide customers with technical services and
solutions. Shall successfully deliver and execute jobs such as preparation,
installation, repair and maintenance of TechnipFMC Measurement Products and
Systems.
* Assignments often involve basic technical observations, resolving client issues.
* Findings are most often summarized & reported to others for further analysis or to resolve the issues.
* When attending to site for Service calls should be able to individually handle issues and capable of planning and implementing corrective actions as required.
* Continuously support clients with long term maintenance contracts.
Job Responsibility
* Reports to Aftermarket Manager, Field Service Engineers will provide customers with technical support and solutions. Will respond to customers via phone and on-site to troubleshoot, perform diagnostic tests, calibrate, perform repairs, and provide technical knowledge on most Smith Meter products as well as Metering systems and peripheral products.
* Daily contact with customers and support long-term service contracts. Provide technical support via telephone, e-mail to our customers
* Field Service Engineer will perform in-house product repair as required, warranty administration, and electronic board repair. Assist with the creation and maintenance of product literature and procedures, as well as contribute to customer training curriculum.
* Assist with managing departmental assets (e.g. tools, test fixtures, and demo equipment). Accurately report departmental utilization, recovery, repair activity, and warranty cost to the Aftermarket Manager.
* Be available on call to provide emergency assistance to customers all hours of the day, year-round including holidays, but excluding personal vacation.
* Provide feedback to Engineering and Quality Assurance on quality and product performance issues and provide technical expertise to all departments.
* Achieve service revenue growth through billable hours and high level of utilization.
* Shall ensure proper field service practices, efficiency, quality standards, and the highest level of customer service.
* Receive and follow-up customer calls and outstanding issues.
* Participate in the development and diagnostic techniques and procedures.
* Provide assistance in prioritizing repair activity, and technical support to ensure customer satisfaction.
* Perform special assignments as required by management.
* Complete and maintain accurate repair reports, and attendance records.
* Assist with the calibration activities on all equipment submitted for certification.
* Maintain tools and test equipment to diagnose and repair Smith Meter products.
* Follow all HSE policies and procedures.
* Must be familiar with API manual of petroleum measurement standards
You are meant for this job if
* Bachelor's degree in Electronics/Instrumentation/Mechanical
* More than ‎5 years in a Field Service Engineer role with prior experience working in electrical, mechanical, control system or similar vocational training preferred.
* Strong verbal and written communication, interpersonal, organizational, and analytical skills. Must possess adequate skill in electronic component diagnostics and use of electronic circuit test equipment and calibration equipment.
* Must possess superior electronic and/or mechanical repair aptitude. Familiarity with microprocessor-based circuitry and programming techniques. Leadership capability and good aptitude. Knowledge of various aspects of a Field Service.
* Basic understanding of Flow Measurement, Engineering practices, design methods & calculations. Knowledge of Computerized control system with Human Machine Interface and Digital communications.
* Oil and Gas Industry Safety Standards and requirements. Hands on Service experience.
* Capable to Read, interpret & prepare applicable technical information. Control systems knowledge and maintenance of PLC and PC based control systems.
* Measurement Systems are Electro Mechanical equipment and the Engineer to have a flare for Mechanical equipment like, pipelines, Valves, Pumps and other mechanical equipment with moving parts.
Examples from the Brand Book
* Breakthrough Projects: Continuously raise standards, Innovative, Solution-oriented, Help us solve complex problems
* Global Playground: Be open-minded, open to Travel, Speak professional English, Be adaptable and work in multicultural environment
* Live Inspiring Experiences: Be committed and proactive, Have a strong sense of collaboration, Able to make decisions and learn from every situation
Your future at TechnipFMC
* Potential career path, if possible
* Global mobility opportunities if relevant
* Training and development
* Diverse and international team if relevant
Learn more about TechnipFMC
Learn more about us and find other open positions at our Career Page.
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" As an equal opportunity employer TechnipFMC considers only qualified
applicants without regard to age, race, ethnicity, religion, sexual
orientation, gender expression, disability, national origin, veteran, marital
status or any other plurality."