Solutions Engineer

Long Description

Job Summary:
As a Solutions Engineer in NetApp's Sales function, you are responsible for
providing pre-sales and post-sales support for selling NetApp's Products and
Professional Services to existing and potential customers. You will utilize
your excellent technical and relationship building skills in working with
vendors, partners and sales to ensure that optimum systems solutions are
provided to customers.

In this position your overall focus areas will be in supporting and developing
processes and systems for quick and thorough responses to customer RFP's,
provide systems configuration recommendations, and apply your background and
experience to deliver solutions to technical problems.

The essential responsibilities of the Systems Engineers are to work directly
with customers in pre-sales and post sales situations, and to work effectively
across functions with other NetApp employees in Sales, Marketing, Customer
Service and Development areas. Specific responsibilities include:

Identify customer needs and requirements.

Define all of the elements of a customer's technical computing environment.

Answer customer questions.

Provide technical support to current customer and 'try-and-buy' test projects.

Define customer acceptance criteria for 'try-and-buy' evaluation projects.

Pick up and deliver NetApp evaluation test system to customer site.

Work with Sales to respond to RFP's.

Attend customer calls with the Sales Representative.

Provide technical consultation and disseminate product information to the
sales team.

Specialized knowledge in breadth or depth in the following areas:

Network Architecture and Data Center Visualization

Storage Networking and Data Management

Storage Solutions for Video Surveillance and Bigdata/Analytics

Hyperconverged and Software Defined Storage Solutions

Hypervisors Knowledge (VMWare, Microsoft, KVM…)

Understands both traditional IT infrastructures, as well as public cloud
services (AWS/Azure)

Technical experience with the following is a strong plus: iSCSI/FCoE
storage, SPC performance benchmarks, database applications (SQL, Oracle, SAP),
HCI, CI, kubernetes, docker, OpenStack, vCloud Director, etc.

SaaS model sales, selling infrastructure as a service

Significant knowledge about NetApp competitive landscape

Responsibility:
As a seasoned, experienced professional, with a full understanding of industry
practices and company policies and procedures, this individual will apply
attained experiences and knowledge in solving a wide range of issues in
imaginative and practical ways.

Is responsible for a specific geographical install base and medium to large
accounts.

May have own account responsibility or work on a team.

Interaction:
This individual effectively works with senior internal personnel within the
function, some employees in other functions that support the sales effort, and
has direct customer contact.

Little management direction is provided on day to day work; general
instructions are given on new assignments; as well as review of activities and
priorities.

The ideal candidate is a subject matter expert and contributes proactively to
sales team efforts and positively influences decisions. May also act as a team
leader and main decision maker for team projects.

Education:
‎8 to ‎12 years of experience is preferred.

A Bachelor of Arts or Sciences Degree in Engineering, Computer Science; or
equivalent is required.

Experience which demonstrates a strong level of expertise in technical
specifications required to sell NetApp products and services is required.

Nice to have skills:
* Network Architecture and Data Center Visualization
* Understanding of Video Surveillance Solutions and Ecosystem
* Bigdata/Analytics and Artificial Intelligence
* Good Knowledge in Containers and Kubernetes
* Basic DB and Application Background
* Basic SAP Knowledge and Skills
* Knowledge and understanding of public cloud services (AWS/Azure/GCP)