Cashier

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day
ROLE PURPOSE:
The job holder is responsible to deliver a great customer experience by
managing the check out, customer service refund and exchange process.

KEY ROLE SPECIFIC ACCOUNTABILITIES:
* Actively approach your customers, engaging with them naturally
* Understand customer needs and provide appropriate solutions
* Work with colleagues across the store to help and support them, sharing knowledge in your area of expertise to drive sales
* Turn negative customer situations into positive outcomes
* Ensure all types of customer communications are dealt with professionally
* Encourage customer feedback, share it with managers and use it to improve service
* Provides efficient service at the cash wrap, maintains cash wrap cleanliness and captures customer information in the database
* Ensuring all documentation is complete as per company procedures for all finance/ cash/ credit/ inter and intra company deals
* Facilitate group internal audit review of store operations and ensure the implementation of audit recommendations
* Adhere to all policies & procedures relevant to your role
* You may be required to undertake other duties from time to time as we may reasonably require

Minimum Experience, Education and Knowledge: High School Graduate , ‎1 year
experience in a similar role
Job-Specific/Technical Skills required to complete the tasks : Strong
Attention to details and high computer literacy
Behavioural Competencies: Ability to demonstrate teamwork and problem
solving skills as well as good communication and sales skills.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past ‎30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
the largest Global partners of Marks and Spencer's in both regions with over
‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…