Customer Care Agent

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric
vehicles that elevate the human experience and transcend the perceived
limitations of space, performance, and intelligence. Vehicles that are
intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the
fundamentals of great design - where every decision we make is in service of
the individual and environment. Because when you are no longer bound by
convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry.
Beyond providing competitive salaries, we're providing a community for
innovators who want to make an immediate and significant impact. If you are
driven to create a better, more sustainable future, then this is the right
place for you.

The primary goal of a Customer Care Agent is to provide a world-class customer
experience and resolution services to Lucid Motors vehicle owners. The
Specialist will be required to quickly learn the inner workings of the
departments at Lucid. This role will require the ability to identify,
seamlessly resolve and coordinate with cross functional departments. The ideal
candidate will exhibit a strong understanding of empathy, professional drive,
and passion for customer service. The ability to develop excellent
relationships with Lucid vehicle owners, as well as internal departments to
effectively address customer concerns are crucial.

Essential Duties:

• Provide the highest level of support to customers via inbound phone calls, chats and tickets, escalating to cross-functional departments when necessary.


• Take ownership of customer case to full resolution, communicating efficiently with internal departments when needed.


• Advocate for the customer to improve Lucid services or offerings based on requests and reported bugs. Champion customer experiences and process improvements.


• Serve as product experts to educate Lucid vehicle owners and generating confidence in the operation of the Lucid products. Must be comfortable to answer vehicle equipment questions, vehicle operations, discuss concerns around mechanical and cosmetic issues.


• Continuously learn and improve product knowledge through Lucid trainings


• Capable of masterfully guiding both adept and amateur technical customers and mechanics through app and website, through a personal technical aptitude.


• Triage car condition or operational concerns.

Requirements:

• Provide the highest level of support to customers via inbound phone calls, chats and tickets, escalating to cross-functional departments when necessary.


• Take ownership of customer case to full resolution, communicating efficiently with internal departments when needed.


• Advocate for the customer to improve Lucid services or offerings based on requests and reported bugs. Champion customer experiences and process improvements.


• Serve as product experts to educate Lucid vehicle owners and generating confidence in the operation of the Lucid products. Must be comfortable to answer vehicle equipment questions, vehicle operations, discuss concerns around mechanical and cosmetic issues. • Continuously learn and improve product knowledge through Lucid trainings


• Capable of masterfully guiding both adept and amateur technical customers and mechanics through app and website, through a personal technical aptitude.


• Triage car condition or operational concerns.
  At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is
  proud to be an equal opportunity workplace. We are committed to equal
  employment opportunity regardless of race, color, national or ethnic origin,
  age, religion, disability, sexual orientation, gender, gender identity and
  expression, marital status, and any other characteristic protected under
  applicable State or Federal laws and regulations.
  
  Notice regarding COVID-‎19 vaccination requirement as a condition of gainful
  employment within the United States
  At Lucid, we prioritize the health and wellbeing of our employees, families,
  and friends above all else. In response to the novel Coronavirus, and the
  increased transmissibility with recent variants, all new Lucid employees,
  whose job will be based in the United States, must provide original
  documentation confirming status as having received the prescribed inoculation
  (doses) based on the manufacturer's guidelines on their first day of
  employment.
  Individuals seeking a medical and/or religious exemption from this requirement
  may be granted such an accommodation after submitting a formal request to and
  the subsequent review and approval thereof by our dedicated Covid-‎19 Response
  team.
  To all recruitment agencies : Lucid Motors does not accept
  agency resumes. Please do not forward resumes to our careers alias or other
  Lucid Motors employees. Lucid Motors is not responsible for any fees related
  to unsolicited resumes.