Customer Care Agent

؜ - ؜Riyadh, منطقة الرياض ؜ Full-time

Job details

Role responsibilities:
- Answering incoming calls and responding to customers' requests via various
means e.g. emails, in a timely manner.
- Managing and timely resolving customer complaints in line with the company
standards.
- Maintaining ownership of calls throughout the lifecycle of the caller’s
request, including but not limited to sale of products, placement of orders,
follow-ups, escalation of issues as and when required, resolution of issues,
etc.
- Providing accurate product and service information to customers.
- Researching required information using available resources.
- Timely processing of orders, forms, and applications.
- Completing call logs and reports in line with the company standards.
- Identifying customer needs, researching issues, resolving complaints, and
providing solutions.

Job Summary

  • Advertiser: -
  • Announcement date: 18/11/2022
  • Type of employment: Full-time
  • Experience level: -
  • Educational level: الثانوية العامة أو ما يعادلها
  • Job location: Riyadh, منطقة الرياض
  • Salary: 4,500 ر.س
  • Phone number: -

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