Multi-Property Dir of IT

Posting Date May ‎17, ‎2022
Job Number ‎22081320
Job Category Information Technology
Location The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi
Arabia, Saudi Arabia VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-Time
Relocation? Y
Position Type Management
Located Remotely? N
At more than ‎100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Responsible for all aspects of multi-property systems including decisions,
implementations, and support across multiple units and brands. Directly
manages property IT Managers. Has accountability for all hardware, software
and communications support for all assigned hotels. Plans and directs system
installations and serves as an escalation point for IT, Responsible for
providing technology discipline leadership and support to other operational
disciplines, property and hotel leadership. Oversees the delivery of Core
Services to stakeholders. Provides support solutions to units participating in
the Shared Service contract. Provides 2nd level support and establishes
appropriate coverage for support of systems ‎24 hours a day, ‎7 days a week. Has
working knowledge of the most sophisticated technology equipment and/or
processes.

CANDIDATE PROFILE

Education and Experience
* BS/BA or equivalent work experience. Additionally, ‎7-‎9 years Information Technology & hospitality experience
* Previous IT or Business leadership experience

Certifications
* Professional certifications desired (i.e., Project Management, MBA, MCS)

CORE WORK ACTIVITIES

Forecasting and Complying within Budgets
* Manages a Multi-property budget(s).
* Provides consultation to properties on all aspects of information technology.
* Confirms that property management has appropriately budgeted and prioritized CAPEX and department operating budgets based on anticipated business & IT projects and hotel support/needs requirements.
* Assists management in achieving technology-related goals while considering financial constraints and dynamics.
* Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges.
* Advises and confirms that property management has adequately addressed technology needs in short- and long-term planning.
* Assesses and confirms hotel compliance with appropriate Marriott International Policy and Information Security Manual. Is authorized to take action to address deficiencies. Determines solutions and implements per cluster SOPs.
* Confirms that periodic inventories of applications and hardware are conducted and the results are reported to property management.
* Reviews vendor proposals and recommends appropriate vendor for local technologies/hardware.
* Confirms compliance to technology-related vendor contracts.

Managing IT Security Compliance
* Manages all aspects of IT security compliance and confirms proper implementation of security measures.
* Leads reporting and compliance efforts for assigned hotels.

Building and Maintaining Relationships with Market and Corporate
Stakeholders
* Communicates and confirms implementation of IT standards and best practices.
* Presents proposals, analyses, projects, cost-models, etc.
* Respond to hotel requests for emergency tech issues.
* Provides status reports as requested.

Managing Technology Projects
* Creates and maintains hotels' technology plans.
* Coordinates and implements communications for all new applications/system installations and problem resolution.
* Provides project support for new roll-outs/implementations. May lead a project team.
* Confirms resource plans exist to meet IT deadlines.

Providing Technical Systems Support and Consultation
* Consults on hotel renovations, acquisitions, new builds and other business initiatives by partnering with general manager, architect; and conducts blue print reviews.
* Evaluates and makes recommendations regarding technology/asset life-cycles. Confirms that properties are properly equipped in terms of PCs, hardware, servers, etc.
* Foresees, identifies and confirms resolution of system(s)' performance problems.
* Reviews property disaster recovery and business continuity plans as they relate to technology.
* Confirms properties are securing and maintaining technology assets accordance with Marriott International policies and standards.
* Solves 2nd level support issues and train/develop junior staff.

Managing and Conducting Human Resource Activities
* Collaborate and contribute IT expertise by closely working with hotel(s) executive committee.
* Leads IT Managers and to their teams. Provides work direction to IT managers and IT technicians.
* Hires, trains, develops direct reports and team members. Evaluates compensation and conducts performance reviews for the team. Provides input and guidance to the team regarding hiring, performance, and development needs.
* Oversees coverage models and scheduling of team to confirm adequate technology support.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.