Reception

؜ - ؜Riyadh ؜ -
Advertiser's site

Job details


  • Receive, register, check in and out guests according to Hotel Brand and legal requirements and enter guest details into the PMS

  • Be familiar with all guest rooms to ensure rooms sales are maximised in accordance with selling strategies

  • Be aware of functions, facilities, promotions and events taking place in the hotel

  • Process all cashiering transactions in accordance with Front Office Accounting Standards.

  • Responsible for float and ensure all accounting procedures are adhered to.

  • Receive, process and confirm all reservations whether inbound or outbound

  • Be fully conversant with hotel rooms, availability and rates and be able to sell accordingly

  • Follow all Credit Policy and procedures

  • Maintain all documentation as required

  • Liaise and follow up any actions required for guests

  • Control and monitor the allocation of rooms

  • Courteously handle all incoming and outgoing telephone calls for guests and staff

  • Be fully conversant with all hotel emergency procedures

  • Ensure correct billing of all telephone charges to guests and monitor all administration extensions

  • Process wake up calls

  • Maintain guests voice mail system and manual message system

  • Maintain all additional equipment required for all voice communication

  • Receive guest enquiries and appropriately handle and log

  • Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment.

  • Maintain parcel log and follow procedures.

  • Maintain log for all incoming / outgoing keys.

  • Maintain privacy of guests with reference to room numbers, names, nationality, etc.

  • Weekly safebox inventory.

  • Update guest registration cards, update guest profile.

  • Report anything considered as health or safety hazard & be aware of the IHG Health & Safety Policy
    At IHG, we've made a promise. As one of the world's leading hotel groups,
    we're here to deliver True Hospitality for Good. Making our guests and
    colleagues feel welcome, cared for, recognised and respected - wherever they
    are in the world. Want to be part of the journey?
    As the world's first and most global luxury hotel brand, InterContinental
    Hotels & Resorts has pioneered international travel since the 1940s, we are
    passionate about sharing our renowned international know-how and cultural
    wisdom in truly impressive surroundings. We all take great pride in being
    genuine ambassadors of the InterContinental®️ brand and to be part of the
    brand you will have a thirst for travel, passion for culture and appreciation
    for diversity. We create inspiring experiences for those seeking a richer
    perspective on the world. If you'd like to embrace a world of opportunities,
    we'd like to welcome you to the world's most international luxury hotel brand.
    Let's Go Further Together.
    Don't quite meet every single requirement, but still believe you'd be a great
    fit for the job? We'll never know unless you hit the 'Apply' button. Start
    your journey with us today.

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Job Summary

  • Advertiser: -
  • Announcement date: 25/12/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Riyadh
  • Salary: -
  • Phone number: -

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