Customer Success Manager

Key Responsibilities:
* Account and contract management
* Build and maintain relationships with both existing and future clients through regular communication
* Identify service issues for assigned contracts at the earliest opportunity and review, communicate, and implement solutions
* Develop excellent knowledge of each client's accreditation program and contract deliverables, and measure performance against the contract and relevant key performance indicators
* Complete internal and external reporting duties on time for assigned contracts
* Develop and maintain a good technical knowledge of Pearson VUE products and services
* Contribute to the knowledge pool among Pearson VUE client-facing staff
* Prepare and deliver professional presentations to clients and prospects
* Respond to external clients, prospects, and partners in a timely and professional manner
* Maintain an up-to-date pipeline of new business opportunities in the Pearson VUE CRM system and provide prospect updates during team calls and meetings as appropriate
* Work closely with Operations and other staff as required to drive the preparation of proposals and responses to RFPs and tenders, taking overall responsibility for the quality of the response and personal ownership of key sales themes, solution design and description, internal and external partner selection and involvement, and all commercial and pricing-related matters
* Develop a good level of business understanding in the assigned target market sector(s)
* Participate in demand-generation activities such as seminars, exhibitions, and direct marketing as required
* Regularly communicate the progress of individual deals and provide a monthly report to the team
Essential Experience & Qualifications:
* ‎5+ years experience in contract management, including managing the performance of complex agreements, reviewing party responsibilities and obligations, and managing contract changes
* Solid experience & knowledge of the Saudi market
* Bachelor's degree or higher education level
* Fluent in both written and spoken English and Arabic
* An independent self-starter able to work in a virtual team, ask for direction when required, and take direction when given
* Experience working with cross-functional teams and international teams
* Experience in the sales lifecycle from prospecting to contract closing
* Flexibility to work on a non-‎9-to-‎5 schedule
* Comfortable discussing and presenting technology-oriented solutions
* Comfortable presenting and interacting with senior management at potential clients
This role is marked as one with preference for local talent/Saudi nationals.
What to expect from Pearson
Did you know Pearson is one of the ‎10 most innovative education companies of
‎2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the
life they imagine. We do this by creating vibrant and enriching learning
experiences designed for real-life impact. We are on a journey to be ‎100
percent digital to meet the changing needs of the global population by
developing a new strategy with ambitious targets. To deliver on our strategic
vision, we have five business divisions that are the foundation for the long-
term growth of the company: Assessment & Qualifications, Virtual Learning,
English Language Learning, Workforce Skills and Higher Education. Alongside
these, we have our corporate divisions: Digital & Technology, Finance, Global
Corporate Marketing & Communications, Human Resources, Legal, Strategy and
Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of
belonging. We promote a culture where differences are embraced, opportunities
are accessible, consideration and respect are the norm and all individuals are
supported in reaching their full potential. Through our talent, we believe
that diversity, equity and inclusion make us a more innovative and vibrant
place to work. People are at the center, and we are committed to building a
workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member
of E-Verify. We want a team that represents a variety of backgrounds,
perspectives and skills. The more inclusive we are, the better our work will
be. All employment decisions are based on qualifications, merit and business
need. All qualified applicants will receive consideration for employment
without regard to race, ethnicity, color, religion, sex, sexual orientation,
gender identity, gender expression, age, national origin, protected veteran
status, disability status or any other group protected by law. We strive for a
workforce that reflects the diversity of our communities.
To learn more about Pearson's commitment to a diverse and inclusive workforce,
navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your
ability to use or access our career site as a result of your disability, you
may request reasonable accommodations by emailing [email protected].
Note that the information you provide will stay confidential and will be
stored securely. It will not be seen by those involved in making decisions as
part of the recruitment process.
Job: SALES
Organization: Assessment & Qualifications
Schedule: FULL\_TIME
Req ID: ‎13599