Customer Success Manager Indonesia

ABOUT FRETERIUM
Freterium is a cloud-based transport management SaaS that offers the easiest
and most automated way for manufacturers, retailers, and logistics firms, to
manage their daily road freight shipments.
Relied on by global brands including Danone, Mondelez, Jumia, Freterium's
platform helps customers boost productivity, reduce transport costs, and
improve customer satisfaction.
Freterium was born in Morocco and is expanding globally. The team has more
than doubled in size last year and is looking to double again in ‎2022.
Freterium is a https://www.ycombinator.com/ startup and part of the
https://www.212founders.co/ program.
What you will do:
* Be in touch with operations and C- level executives to understand the business requirements, objectives
* Hold product demonstrations for the customers.
* Establish, nurture and own strong relationships with a portfolio of key accounts in order to drive and secure adoption of our product, ensure retention and satisfaction, and expand the business to new perimeters
* Be accountable for the alignment of complex project delivery in line with customer needs and priorities.
* Promote maximum value from their investment in Freterium, aiming for full utilisation, identify new opportunities, and collaborate with sales and product teams to ensure growth attainment and increased footprint
* Lead the organisation of Steering Committees to review goals, progress, risks, and opportunities
* Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Freterium’s features and associated business benefits to address their needs
* Be the bridge between the customers and the internal team. Advocate customer needs and quality in all the departments of Freterium (Sales, Marketing, Product, Operations)
* Serve as a customer advocate in driving industry best practices and the evolution of Freterium’s product to the customer's success
* Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and partners
* Organize workshops with your customers to help prioritize the product roadmap based on your knowledge of customers’ needs
* Work with our marketing team to shed light on your customers’ success stories
This job is for you if:
* At least ‎3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management ideally in a B2B sector
* Strong project management skills with passion for meeting milestones and stakeholder communication
* Strong attention to details and ability to follow up closely
* Data and solution driven with strong Problem solving skills.
* Excellent written and oral communication skills
* Huge on empathy
* Familiarity with Logistics, 3PL, Distribution industry
* Proven experience selling SaaS based technology solutions, preferably, Experience with TMS and Optimisation tools is a plus.
Why should you join us?
* Early-stage startup: You will join an early-stage startup with small team. This means you'll have the unique opportunity to directly impact success and help shape the future of Freterium.
* Being part of an adventure that is revolutionising the transport delivery
* Category: Our mission is to put technology at the service of the logistics ecosystem, leveraging real-time data, operations research algorithms and machine learning to enable companies to achieve operational excellence and to offer impeccable customer service
* Growth: We're a fast-growing startup and we have big goals! You will have the opportunity to impact Freterium’s growth and help us achieve the next milestone in our journey.
At Freterium, we are helping businesses optimize their daily operations. We
are a passionate team that seeks to break the status quo by sharing our best
ideas in an environment where everyone feels heard. And we welcome people from
all backgrounds looking for an opportunity to share new ideas, diverse
perspectives and grow.
Job Type: Full-time