Store Supervisor

BASIC INFORMATION
Position Title Supervisor
Job Family Retail Sales and Operations
Function / Department Retail (Store Operations)
POSITION DETAILS
To be filled up as per the requirement of the business / unit / function /
concept / territory
Grade B4 Reporting To Store Manager
POSITION OBJECTIVE
To effectively supervise and manage all operations of the assigned section
(Mens / Ladies)
DO Key Responsibilities
‎1. Using business awareness to maximize sales
Movement of stock in and out of the assigned section
Maintain high standards of visual appearance throughout the section
Provide the highest standards of customer service by demonstrating excellent
knowledge of products and services
Ensure that all customers are welcomed into the section and ensure that the
customer is treated with courtesy at all times and that they leave the store
happily
Ensure awareness and vigilance at all times of security in the showroom
without appearing to be overly suspicious to the customers
Handle all customer complaints in line with company policy, if unsure refer to
the Area Manager
Optimize sales in line with company targets
To maintain strict levels of confidentiality with regard to all areas of the
business particularly commercial information
Ensure all staff are aware of and focused on achieving sales targets daily
Operate an effective stock management system (Shop floor & Backstore) to
maximize sales and profitability
Provide department reports on slow moving, fast moving and non-moving items to
the Area manager.
Monitor sales performance against last year, last week and budget on a daily
and weekly basis and communicate to staff
Ensure that plans for seasonal promotions are in place, using all relevant
information and resources
Verification of the cashier report
‎2. Managing others to maximize sales
Supervising and managing staff and staff issues including staff rotation,
staff supervision
Ensure tasks are delegated appropriately in accordance with people's skills
and abilities
Ensure that staff adopt and adhere to the company dress code in order to
promote a positive and professional image at all times
Ensure that staff has the skills needed to meet company expectations and
identify and prioritise training needs accordingly.
Monitor the performance of new starters and give feedback as appropriate to
the showroom manager
Carry out regular and relevant in-store training in the sections product range
Ensure morning mini meetings are held with the section staff to focus on the
sales target and the days tasks
DISPLAY
QUALIFICATION Basic Qualification / Education / Vocational Training High
School Diploma
Advanced
Qualification / Certification / Specialist Training Graduate in Any Discipline
Specific / Relevant Experience ‎2 years in retail sales
COMPETECIES Skills and Capabilities Handling customers
Stock Maintenance
Product and garments knowledge
Competitors strategy
Market trends
Result Orientation
Problem solving
Communication
Planning, Organizing and follow-up
Domain expertise
Decision Making
DELIVER
Perspective Key Result Area (KRA) Measure
Financial Maximise Sales and Profitability Accuracy in meeting Sales Target of
the Store
Sales per employee/ sq. ft
% improvement in ATV

Reduce store operating costs % reduction in the operating costs
Loss Prevention Cost of Damage/Loss goods on physical or invisible
Optimize Inventory process Inventory levels as against target
Customer Enhanced store experience Customer Feedback (Scores / No. of
Complaints)
Mystery shopping Score
Increase in customer awareness on products Customer Feedback Score / Mystery
shopping Score
Current Processes (Internal) Adherence to SOPs (Internal to the organization)
% deviations from the defined SOPs (Audit score/Mystery shopping)
‎100% stock availability Customer Feedback Score
% of instances of stock outs
"Build" for Future" (Capability) Enhance the technical and behavioural skills
of the store team Number of training programs attended by self/
% improvement in performance pre and post training session or review to review
Retention of key talent Attrition rates
Team Engagement Employee engagement Score

Qualifications

BASIC INFORMATION
Position Title Supervisor
Job Family Retail Sales and Operations
Function / Department Retail (Store Operations)
POSITION DETAILS
To be filled up as per the requirement of the business / unit / function /
concept / territory
Grade B4 Reporting To Store Manager
POSITION OBJECTIVE
To effectively supervise and manage all operations of the assigned section
(Mens / Ladies)
DO Key Responsibilities
‎1. Using business awareness to maximize sales
Movement of stock in and out of the assigned section
Maintain high standards of visual appearance throughout the section
Provide the highest standards of customer service by demonstrating excellent
knowledge of products and services
Ensure that all customers are welcomed into the section and ensure that the
customer is treated with courtesy at all times and that they leave the store
happily
Ensure awareness and vigilance at all times of security in the showroom
without appearing to be overly suspicious to the customers
Handle all customer complaints in line with company policy, if unsure refer to
the Area Manager
Optimize sales in line with company targets
To maintain strict levels of confidentiality with regard to all areas of the
business particularly commercial information
Ensure all staff are aware of and focused on achieving sales targets daily
Operate an effective stock management system (Shop floor & Backstore) to
maximize sales and profitability
Provide department reports on slow moving, fast moving and non-moving items to
the Area manager.
Monitor sales performance against last year, last week and budget on a daily
and weekly basis and communicate to staff
Ensure that plans for seasonal promotions are in place, using all relevant
information and resources
Verification of the cashier report
‎2. Managing others to maximize sales
Supervising and managing staff and staff issues including staff rotation,
staff supervision
Ensure tasks are delegated appropriately in accordance with people's skills
and abilities
Ensure that staff adopt and adhere to the company dress code in order to
promote a positive and professional image at all times
Ensure that staff has the skills needed to meet company expectations and
identify and prioritise training needs accordingly.
Monitor the performance of new starters and give feedback as appropriate to
the showroom manager
Carry out regular and relevant in-store training in the sections product range
Ensure morning mini meetings are held with the section staff to focus on the
sales target and the days tasks
DISPLAY
QUALIFICATION Basic Qualification / Education / Vocational Training High
School Diploma
Advanced
Qualification / Certification / Specialist Training Graduate in Any Discipline
Specific / Relevant Experience ‎2 years in retail sales
COMPETECIES Skills and Capabilities Handling customers
Stock Maintenance
Product and garments knowledge
Competitors strategy
Market trends
Result Orientation
Problem solving
Communication
Planning, Organizing and follow-up
Domain expertise
Decision Making
DELIVER
Perspective Key Result Area (KRA) Measure
Financial Maximise Sales and Profitability Accuracy in meeting Sales Target of
the Store
Sales per employee/ sq. ft
% improvement in ATV

Reduce store operating costs % reduction in the operating costs
Loss Prevention Cost of Damage/Loss goods on physical or invisible
Optimize Inventory process Inventory levels as against target
Customer Enhanced store experience Customer Feedback (Scores / No. of
Complaints)
Mystery shopping Score
Increase in customer awareness on products Customer Feedback Score / Mystery
shopping Score
Current Processes (Internal) Adherence to SOPs (Internal to the organization)
% deviations from the defined SOPs (Audit score/Mystery shopping)
‎100% stock availability Customer Feedback Score
% of instances of stock outs
"Build" for Future" (Capability) Enhance the technical and behavioural skills
of the store team Number of training programs attended by self/
% improvement in performance pre and post training session or review to review
Retention of key talent Attrition rates
Team Engagement Employee engagement Score

Primary Location: SA-SA-Riyadh
Work location/ موقع العمل: Riyadh Shahad Center Wadi Laban - Riyadh Shahad
Center Wadi Laban Riyadh Shahad Center Wadi Laban Riyadh, , Riyadh
Job: Retail Operations
Organization: Shoexpress KSA
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Dec ‎5, ‎2023, ‎8:17:‎20 AM