A Room Attendant is responsible for cleaning guest rooms and replenishing
amenities to deliver an excellent Guest and Member experience while managing
guest requests in a timely manner.
What will I be doing?
As a Room Attendant, you are responsible for cleaning guest rooms and
replenishing amenities to deliver an excellent Guest and Member experience. A
Room Attendant will also be required to manage guest requests. Specifically,
you will be responsible for performing the following tasks to the highest
standards:
* Clean guest bedrooms and bathrooms
* Vacuum rooms and corridors
* Change and replenish bed linen, towels and guest amenities in line with company guidelines
* Undertake regular deep cleaning tasks
* Restock and maintain trolley on daily basis
* Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired to create an uninterrupted or impaired stay for the Guest
* Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
* Be environmentally aware
* Dispose of waste accordingly
* Manage guest requests in a timely and efficient manner
* Comply with hotel security, fire regulations and all health and safety legislation
* Carry out lost property procedures
* Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Room Attendant serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviours, skills, and values that follow:
* Positive attitude
* Good communication skills
* Committed to delivering high levels of customer service
* Ability to work on their own or in teams
* Flexible and reliable
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Hotel experience
* Experience in a similar position
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
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