Assists in solving personal and professional issues in order to maintain
constructive attitude, relieve external and internal stress such as
difficulties in job function, emotional deprivation etc. All of that should go
through examining the causes underlying the growth of the problem and
resolving the matter and/or adjusting it to meet the organizational need and
environment as well as improving the communication between employees and
employers.
1. Establishes counselling referral protocols and guidelines as assigned by
Manager, Employee Relations.
2. Receives self-referral requests for counselling from staff and from
management personnel. Schedules appointments for counselling sessions.
3. Interviews employees. Establishes rapports and determines nature and cause
of problem/s. Counsels staff on personal and work related matters.
4. Counsels new employees in such matters as cultural adjustments and
potential areas of stress.
5. Evaluates data to identify causes of employee's problem/s.
6. Determines the best approach of counselling and if it is appropriate.
Consults with management staff to determine if change in work situation or
environment is warranted or possible.
7. Assists employees in utilizing personal and other resources to make proper
adjustments and to develop coping mechanism.
8. Refers to other professional personnel as required. Consults with other
professional personnel to share insights and information.
9. Acts as a resource for other professionals and for Administration while
maintaining confidentiality at all the time.
10. Conducts exit interview for all resigned employees (medical & non-
medical) and provides monthly reports.
11. Reviews, assesses, and monitors all dignity cases and finds a solution as
appropriate if applicable, otherwise, case should be forwarded to the Dignity
at Work Place Committee.
12. Handles all walk in complaints received at Employee Relations Section.
13. Responsible for consultation and improvement plans as per departments'
need or request.
14. Organizes Awareness Day, and creates roll up and brochures to improve
professional image of the Hospital employees.
15. Responsible for terminated employees.
Master's or Bachelor's Degree in Human Resources Management, Business
Administration, Law, Behavioural Science, Psychology or other related
discipline is required.
Experience Required
Grade09:**
One(1) year of related experience with Master's, or three (3) years
withBachelor's Degree is required.
Grade10:
Three(3) years of related experience with Master's, or five (5) years
withBachelor's Degree, including two (2) years of (Grade 09) experience is
required.
Other Requirements(Certificates)**
Saudi National Only.
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