Purpose of the Job:
Manage the customer interaction to enhance the customer experience across
different delivery channels.
Job Responsibilities:
* Analyze customer service teams interactions with their customers Relay to customer service country recommendation to enhance the customer experience on local level
* Advise countries in relation to restructuring the customer service team to route the requests to the right responsible team
* Participate in setting the customer experience survey questionnaire
* Work with the station to prepare customer data for surveys and ensure the right sample size
* Interact regularly with the 3rd party conducting the customer experience survey to get information and provide them with needed data
* Participate in the analysis of the customer experience survey and work with the station to set the action plan
* Writing the questionnaire and customize the scenarios along with the customer service manager in the country for the mystery shopping survey
* Analyze outcome of the mystery shopping survey and coordinate with the country to set their actions
Job Requirement:
* Bachelor's degree in business or any other field
* Min. 1 years years of relevant working experience preferably in Logistics industry
* Fluent in English. Additional language a plus.
ArabyAds was founded in 2013 and we help our clients to acquire customers at scale using data & technology across diverse set of digital advertising inventories which are managed through four of our platforms i.e. Boostiny (social commerce) , iConnect (influencer marketing), Adfalcon (programmatic …
Job Title: Customer Success Specialist Job Description Duties and Responsibilities * Manage high volume of customer contacts and communications through phone and email each day * Use contact search and productivity tools to verify contact information is accurate * Conduct health checks at agr…
**Job Description:** We are looking for a Customer Success Specialist to help us improve the experience of our users. You will accomplish this by training and supporting our customers and resolving our customers ' pain points. * Providing product support services to users via email and on-premise…
**Introduction** As a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and se…
**Who we are:** Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to **make a world class employee experience accessible to every company**. We are redefining the way work works for the better, making automated HR, Payrol…
: As a Customer Success Manager, you will manage a portfolio of customers who have purchased our strategic technology and solutions with the goal of supporting the customer from onboarding through technology adoption and use expansion. This position is an integral part of SAS' long term relationshi…
### **Basic Information** Country Saudi Arabia State NA City Riyadh Date Published 25-Jan-2022 Job ID 32749 Travel Amount up to 25% ### **Description and Requirements** #LI-MS2 From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including …
**About Us** Swvl is the leading technology company in the mass transportation market. We are a fast-growing data-driven company which is disrupting the public transportation market in multiple continents making people's lives better on a daily basis in countries such as Egypt, Kenya and Pakista…
**We're Checkout.com** Checkout.com is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We 're the strategic payments partner for some of…
Kitopi is the world's leading tech-powered multi-brand restaurant. With a mission to satisfy the world's appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in spa…