Job Title:
Customer Success Specialist
Job Description
Duties and Responsibilities
* Manage high volume of customer contacts and communications through phone and email each day
* Use contact search and productivity tools to verify contact information is accurate
* Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment
* Develop an effective level of product knowledge to speak intelligently to customers and successfully address specific objections
* Clearly document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
* Successfully capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
• Initiate steps through appropriate communication channels to address
customer concerns/roadblocks prohibiting satisfaction or product usage •
Ensure high level of professionalism during all interactions with customers
and prospects
* Collaborate with cross functional teams and management to drive a superior customer experience
* Other duties, as assigned and necessary
Required Qualifications
* Demonstrated ability to effectively communicate with customers in a fast-paced environment
* Prior experience with high volume calling
• Demonstrated aptitude to learn new technology is required • Excellent
knowledge of Microsoft Office programs
* Demonstrated ability to follow instructions, follow call scripts, and adhere to defined processes
* Excellent communication skills (verbal, written)
* Demonstrated ability to multi-task, prioritize, and manage time effectively
Preferred Qualifications
* Bachelor's degree/diploma preferred
* 2-3 years of experience working in a customer service preferred
* Experience working with Salesforce.com or similar CRM preferred
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English
Time Type:
Full time
If you are a California resident, by submitting your information, you
acknowledge that you have read and have access to the Job Applicant
Privacy Notice for California Residents
ArabyAds was founded in 2013 and we help our clients to acquire customers at scale using data & technology across diverse set of digital advertising inventories which are managed through four of our platforms i.e. Boostiny (social commerce) , iConnect (influencer marketing), Adfalcon (programmatic …
**Job Description:** We are looking for a Customer Success Specialist to help us improve the experience of our users. You will accomplish this by training and supporting our customers and resolving our customers ' pain points. * Providing product support services to users via email and on-premise…
**Purpose of the Job:** Manage the customer interaction to enhance the customer experience across different delivery channels. **Job Responsibilities:** * Analyze customer service teams interactions with their customers Relay to customer service country recommendation to enhance the customer expe…
About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and othe…
Location: Dammam, Saudi Arabia Grade: E6 **Job Purpose** Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels **Job Responsibilities** * Provide excellent customer service for customers as per …
**Introduction** As a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and se…
**Your Career:** As a key member Cloud11 team, you will help with customer success strategies, build strong relationships with customers, and collaborate with cross- functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using a…
The Customer Quality will be the focal point between Nissan Motor Egypt, Call Center and Dealers' Network to maximize performance and enhance customer journey. Main Responsibilities Ensure the implementation of Nissan Sales & Service Way (NSSW) Support other departments in interdepar…
**Who we are:** Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to **make a world class employee experience accessible to every company**. We are redefining the way work works for the better, making automated HR, Payrol…
: As a Customer Success Manager, you will manage a portfolio of customers who have purchased our strategic technology and solutions with the goal of supporting the customer from onboarding through technology adoption and use expansion. This position is an integral part of SAS' long term relationshi…